Legal Area

  • 1. Site activity
  • 2. Site content and intellectual property
  • 3. Third party content
  • 4. Product information
  • 5. Product purchase
  • 6. Order processing
  • 7. Payments
  • 8. Shipping and delivery
  • 9. Pricing
  • 10. Vouchers and Discounts
  • 11. Defective and non-conforming Products
  • 12. Product exchanges and returns
  • 13. DISCLAIMER OF WARRANTIES
  • 14. LIMITATION OF LIABILITY
  • 15. Indemnification
  • 16. Communications
  • 17. Miscellaneous

This site ("Site") is owned and operated by Brunello Cucinelli S.p.A. ("Brunello Cucinelli").
Every user visiting and using this Site (“User”) accepts and is bound by the provisions set out in these Terms and Conditions. Visitors in disagreement with the provisions of these Terms and Conditions should immediately leave this Site. Brunello Cucinelli reserves the right to modify, add or delete any part of these Terms and Conditions at any time without prior notice. Any amendment to these Terms and Conditions will be immediately effective after being posted on this Site and will govern all the subsequent activities on the Site. Continued use of this Site confirms your acceptance of any such modifications.

1. Site Activity

This Site displays and promotes the sale of products marketed under the registered trademark "Brunello Cucinelli" ("Products").
These Terms and Conditions govern the rights, duties and obligations of the seller ("Seller") and of the customers (“Customers”, as defined under the following Article 5) with respect to the sale of Products and the correct processing of any order on this Site ("Order").
Brunello Cucinelli is clearly identified as the Seller in the Order invoice submitted to the Customer when the Order is accepted and executed ("Order invoice").
This Site includes multiple features to promote the sale of Products and enable Users to make informed purchase decisions, such as the ability for Users to:

  • • Complete online purchases of Products;
  • • Register on the Site and activate a personal account to access dedicated areas and content;
  • • Subscribe to mailing lists to receive newsletters regarding Products and initiatives of the Site;
  • • Participate in promotional activities;
  • • Carry out other activities in strict accordance with the Site’s policies.

Users are required to:

  • • Provide true and accurate personal information when they register to the Site and/or submit Orders;
  • • Ensure that their personal information stored on the Site is regularly updated;
  • • Subscribe to mailing lists to receive newsletters regarding Products and initiatives of the Site;
  • • Read the Privacy Policy that describes the Privacy Policy adopted by Brunello Cucinelli;
  • • Store their credentials to access the “Your Page” area in a safe place.

Every User shall act in accordance with these Terms and Conditions, the Privacy Policy, the Cookie Policy and all applicable laws and regulations.
Brunello Cucinelli reserves the right to terminate or suspend access to, or use of, the Site by a User, without prior notice, if Brunello Cucinelli considers that the User has violated these Terms and Conditions or that suspension or termination are appropriate for security reasons.

2. Site content and intellectual property

All trademarks, trade names, brands, logos, images, text, product names and other content displayed on this Site and the copyrights, trade dress and other intellectual property in such materials (collectively, "Contents") are the exclusive property of Brunello Cucinelli, its licensors or content providers.
Unless clearly stated otherwise, these Terms and Conditions do not provide any right or power to Users, Customers or third parties to use any Contents displayed on the Site.
This Site is for personal, non-commercial use only.
The Products sold on this Site are not meant for resale.
No User or third party may modify, copy, publish or otherwise exploit any Contents included in the Site without the prior written consent of Brunello Cucinelli or of the relevant content owner.

3. Third party content

This Site may include, use or display content created by third parties, information from public sources and/or links to other websites or web pages managed by third parties (collectively, "Third Party Content").
Users acknowledge and agree that Brunello Cucinelli bears no responsibility for any information, content, products, services or any other material on any third-party website or platform, and that links to third-party sites do not represent an endorsement or approval of any Third Party Content.
Brunello Cucinelli does not control or monitor any Third Party Content, does not assume any responsibility for its accuracy, security or reliability and cannot guarantee that such Third Party Content is free of malfunctions, viruses or other features that could damage data and/or property of the Users.
Brunello Cucinelli disclaims any liability to the User for any loss or damages the User incurs arising out of or related to the access, use, reliance on any Third Party Content on the User’s part.

4. Product information

All information about the Products published on this Site is for descriptive or promotional purposes only ("Product information").
Despite a strong commitment to ensure that Product information is always accurate and updated, BRUNELLO CUCINELLI does not accept any responsibility for the correctness, completeness, accuracy or timeliness of Product information, including, for example, descriptions of Products, services, prices and/or indications of availability.
The look and the colours displayed on the Site depend on the settings of the device of the User. Brunello Cucinelli cannot ensure that the User's device will display colours of the images correctly as posted on this Site.
This Site may, temporarily or permanently, modify or remove some of the Products and/or services, or change the Product prices, without giving any notice to Users about the fulfilment of these changes.

5. Product purchase

Customers - meaning only natural persons, eligible to execute and perform binding agreements according to the applicable law or under parental (or guardian) consent, when needed, acting for purposes outside of their trade, business or profession - are eligible to carry out an Order of Products on this Site ("Order").
Customers must carefully read these Terms and Conditions before completing any Order. By placing an Order on this Site, Customers agree with these Terms and Conditions.
When placing an Order, Customers must provide all the personal information required by the Site, including but not limited to their first name, surname, birth date, email address, billing and delivery address. All such information must be true, accurate and up to date.
Customers cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder.

6. Order processing

Prior to completing an Order, every Customer shall:

  • a) Review the purchase details in the Order summary;
  • b) Accept explicitly these Terms and Conditions by ticking the relevant checkbox below the Order summary; and
  • c) Submit the Order electronically to the Site by clicking on the relevant button.

Upon receiving an Order, the Seller will immediately send an order receipt confirmation to the Customer by email ("Order receipt confirmation").
The Order receipt confirmation communicates to the Customer that the Order has been received. It does not imply acceptance of the Order by the Seller.
Customers must verify that all information concerning their Order reported in the Order receipt confirmation, including but not limited to all details concerning the Products, the delivery address and all personal information, is correct. If any piece of information in the Order is not correct or accurate, Customers must promptly inform the Seller by using the email address customer.care@brunellocucinelli.it.
Customers are also encouraged to store an electronic copy of the Order receipt confirmation and to refer to the unique identifying number of the Order included in the Order receipt confirmation when contacting the Brunello Cucinelli customer service (“Customer Service”).
All Orders are subject to stock availability and acceptance by the Seller.
If only some of the Products ordered are available, the Seller will promptly contact the Customer by email to verify their interest in the fulfilment of a partial Order, of a full Order but in multiple shipments or whether they intend to cancel the Order.
An Order can be deemed as accepted, and the relevant contract for the sale of the Products between the Seller and the Customer as formed, only when the Seller dispatches the Products and submits the Order invoice to the Customer ("Order Invoice").
Until then, the Seller retains the right to refuse any Order at its sole discretion, including but not limited to the following circumstances:

  • • The Customer does not meet the eligibility-to-purchase requirements according to these Terms and Conditions;
  • • Shipment of parcels to the delivery address indicated in the Order is restricted, impossible or extremely difficult;
  • • The Product is no longer in stock.

THE SELLER cannot be held liable by reason of withdrawing any Product from the Site after an Order submission or for refusing to accept any Order. It may also unintentionally happen that the Site shows available Products that are actually unavailable at that moment.
The Seller intends to notify Users of any refusal of Order in a prompt manner.

7. Order processing

Customers can make payments ("Payments") of the Purchase price by using all major credit and debit cards (collectively, “"Payment methods").
When the Order is accepted, the Seller will debit the Purchase price to the Customer via the selected Payment method.
However, prior security checks to prevent insolvency or fraud may take place, or a deposit may be held to verify that the credit, debit card or payment system used by the Customer holds sufficient funds for the Payment.
The Seller does not directly process any credit/debit card details or other financial information of the Customer and uses a primary payment gateway ("Payment gateway") to authorize any Payment.
The Payment gateway protects the credit/debit card details by encrypting sensitive information to ensure that such information is passed securely between the Customer and this Site, on one side, and between this Site and the payment processor, on the other side. However, the Seller cannot be held liable for any error, negligence or wrongdoing referable to how the Payment gateway has managed the financial transaction linked to the purchase of the Products on this Site.
This Site also uses Secure Sockets Layer (SSL) technology to guarantee a higher standard of safety on any purchase of Products.

8. Shipping and delivery

Orders are delivered by courier service to the following countries
Customers can track the shipping progress of their Orders by using the unique tracking reference number supplied to the Customer when shipment is confirmed by e-mail.
Unless specifically stated otherwise, all shipping charges on an Order will be debited in full to the Customer ("Shipping charges"). The Shipping charge amount will first be calculated and shown in the Order summary at checkout.
The Seller is strongly committed to completing each Order in the most efficient and seamless manner. Nonetheless, any estimated delivery time indicated in the Order summary should be used as a guideline only. The estimated delivery time starts from the date of dispatch.
The Seller cannot be held liable for any delay in delivery that is not due to its negligence, including but not limited to force majeure, customs clearance processes, strikes, natural disasters, any other fact pertaining to the supply of courier services or any other circumstance outside of the control of the Seller.
Customers should plan to be available to receive the Products without any undue delay.
The courier carries out multiple delivery attempts, excluding weekends and holidays. If the final delivery attempt has been made without success, because the courier was unable to leave the package, the courier will return the package to the Seller. In this case, Customers are invited to contact the Seller immediately for further instructions by email: customer.care@brunellocucinelli.it.

9. Pricing

All prices of Products, shipping charges and other costs (collectively, the "Purchase price") published on the Site are expressed in the currency shown during the checkout process.
The full Purchase price will be repeatedly shown in the Order summary at checkout, in the Order receipt confirmation and in the Order Invoice after purchase.
In the event of any error or mistake in the Product prices published on this Site, the Seller retains the right to modify the relevant Purchase prices at any time. Incorrect prices will not be binding for the Seller or the Customer in any case, even after the Customer has received an Order receipt confirmation.
The Seller is under no obligation to accept or execute any Order for Products published at an incorrect price and reserves the right to refuse or cancel the Order before the Customer has received the Order Invoice.
For deliveries to countries outside the European Union, customs duties, sales taxes and/or import VAT may be due (collectively, “Local charges and taxes”).
When Orders are shipped to these countries, all Local charges and taxes will be included in the Purchase price:

  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Chile
  • China
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Japan
  • Greece
  • Hong Kong
  • India
  • Ireland
  • Israel
  • Italy
  • Kazakhstan
  • Latvia
  • Lithuania
  • Luxembourg
  • Macao
  • Malaysia
  • Norway
  • New Zealand
  • Holland
  • Poland
  • Portugal
  • Monaco
  • Czech Republic
  • Romania
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • South Africa
  • Sud Corea
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Tunisia
  • Turkey
  • Ukraine
  • UK
  • Hungary
  • US

When Orders are shipped to any other countries where shipping is available, the Product prices displayed will be exclusive of all relevant Local charges and taxes. In this case, payment of all Local charges and taxes levied by destination countries must be carried out separately by the Customer when receiving the Order. Customers are invited to inquire with the local customs offices or advisors whether any Local charges and taxes will be applied to their Order.

10. Vouchers and discounts

During marketing campaigns, the Seller may issue vouchers and discount codes for purchase use on this Site.
Vouchers and discount codes can never be redeemed in any Brunello Cucinelli boutique.
Vouchers and discount codes cannot be refunded.

11. Defective or non-conforming Products

For technological reasons, the Seller cannot guarantee that the monitor display of colours will be accurate.
Minor differences between the Product description on the Site and the actual Product features should not be deemed to lead to any non-conformity of the Product for the purposes of these Terms and Conditions.
Customers are invited to inspect carefully any parcel before signing and confirming the completed delivery. If the parcel appears damaged, Customers are kindly encouraged to sign the delivery of the parcel with the note “Received unchecked”.

  • • In the unlikely event of a Product being defective, flawed or non-conforming to the Product description on this Site, Customers are entitled to ask that the Product is repaired or, if not possible, replaced free of any charge within a reasonable period and without major inconvenience to the Customer;
  • • If repairing or replacement is impossible or disproportionate, or if the Seller has not remedied the shortcoming within a reasonable period or without major inconvenience to the Customer, for an appropriate price reduction or for the return of the products within established terms.

Customers may submit a claim for a defective, flawed or non-conforming Product and return the concerned Product. Customers shall contact the Customer Service in order to agree on the modalities of the Return.
THIS WARRANTY SHALL CONTINUE FOR A PERIOD OF 2 (TWO) YEARS FROM THE DATE OF TENDER OF DELIVERY OF THE PRODUCTS TO THE CUSTOMER. THE CUSTOMER SHALL INFORM THE SELLER OF ANY DEFECT WITHOUT UNDUE DELAY UPON DISCOVERING THE DEFECT.
NO WARRANTY APPLIES IF THE CUSTOMER IS RESPONSIBLE FOR THE LACK OF CONFORMITY OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO THE CASE WHEN THE PRODUCTS HAVE NOT BEEN USED, STORED, MAINTENED OR WASHED IN STRICT ACCORDANCE WITH THE INSTRUCTIONS SET OUT ON THE PRODUCT LABELS.
IN THE EVENT THAT ANY PRODUCT IS DEFECTIVE, FLAWED OR NON-CONFORMING TO THE ORDER OR THE PRODUCT DESCRIPTION ON THIS SITE, CUSTOMER REMEDIES SHALL BE LIMITED TO THOSE DESCRIBED IN THESE TERMS AND CONDITIONS. UNDER NO CIRCUMSTANCES SHALL THE SELLER BE LIABLE FOR CLAIMS FOR ANY DAMAGES, WHETHER DIRECT, IMMEDIATE, FORESEEABLE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL OR FOR ANY EXPENSES INCURRED BY REASON OF THE USE OR MISUSE, SALE OR FABRICATION OF PRODUCTS WHICH DO NOT CONFORM TO THE ORDER OR THE PRODUCT DESCRIPTION ON THIS SITE. THESE TERMS AND CONDITIONS DO NOT AFFECT LOCAL STATUTORY RIGHTS.

12. Product exchanges and Returns

Customers can exchange a Product for an item of different colour and size, when it is available in stock or cancel the Order within 30 (thirty) days from the date of delivery of the Product without the need of providing any explanation.
In case of cancellation of an Order, the Seller will proceed to refund the Customer for the full Purchase price in a prompt manner after receiving the returned Products from the Customer. Refunds will be carried out via the same Payment method initially used by the Customer for the Order.
To apply for a Product exchange or to cancel an Order, Customers must first ask the Seller to release a Returns Merchandise Authorization (“R.M.A”) before returning any Product.
Customers can apply for the release of the R.M.A. in the following ways:

  • • for registered Customers: by activating the specific procedure for Returns in the “Order” section available inside the “Your Page” area of this Site; or
  • • for unregistered Customers: by activating the specific procedure after searching the relevant Order in the “Orders and Returns” section on the Site main menu;
  • • for both: by contacting the Customer Service via the electronic form (Contact us section) or by sending an e-mail to: customer.care@brunellocucinelli.it

When contacting the Customer service for returns, Customers are kindly requested to specify the unique identifying number of the Order.
Every Product must be returned bearing all security tags and labels. It should also include all the original packaging and accessories (case, hangers, garment covers, etc.) received with the Order; it must not show any signs of use, scratches or be altered in any way (worn, washed, ironed, etc.) and the Product must be returned in the same condition it was shipped in and in its original packaging. All shoes should be tried on a carpeted surface; in case of any sole degradation, Brunello Cucinelli reserves the right to refuse the return of the shoes.
The Seller offers Customers a complimentary return service free of any shipping charges (“Complimentary return service”). In order to enjoy this service, Customers are required to complete the electronic Return request with the pickup address, pickup date, contact details and attach a specific return shipping label supplied by the Seller for the Product return. If the Customer decides not to select a pickup date at the moment of submitting the electronic Return request, they must contact directly DHL (www.dhl.com) to confirm the pickup date.
Customers must always return the Products within 14 (fourteen) days after receiving the R.M.A.
Any other method of returning the Products outside of the Complimentary return service will be at the Customer’s expense. By using any other option outside of the Complimentary return service to return the Products, Customers acknowledge and agree to be liable for any loss or damage to the Products during the return process.
Customers are kindly asked to dispatch the Products for return from the same country where the Products were first delivered. If this is not possible, they should first contact the Seller by email at customer.care@brunellocucinelli.it. to verify the most suitable alternative solution to return the Products.
The Seller may refuse to accept any further Orders from a Customer after multiple returns on previous purchases by the same Customer.

13. DISCLAIMER OF WARRANTIES

BRUNELLO CUCINELLI CANNOT GUARANTEE IN ANY WAY THAT THE WEBSITE, INCLUDING ITS WEBSITE CONTENT, SERVICES AND FEATURES, WILL BE UNINTERRUPTED, THAT ANY DEFECTS FOUND IN THE SAME WILL BE CORRECTED OR THAT THE USE OF THE WEBSITE BY THE USER WILL PRODUCE ANY SPECIFIC RESULTS. THE WEBSITE AND WEBSITE CONTENT ARE PROVIDED IN THE CURRENT STATE AND ARE AVAILABLE “AS IS”.
THE SELLER GUARANTEES CUSTOMERS THAT THE PRODUCTS ARE NOT DEFECTIVE OR FLAWED AND THAT THE PRODUCTS CONFORM TO THE PRODUCT DESCRIPTION GIVEN ON THIS SITE.
THIS WARRANTY SHALL CONTINUE FOR A PERIOD OF 2 (TWO) YEARS FROM THE DATE OF TENDER OF DELIVERY OF THE PRODUCTS TO THE CUSTOMER. THE CUSTOMER SHALL INFORM THE SELLER OF ANY DEFECT WITHOUT UNDUE DELAY UPON DISCOVERING THE DEFECT.
NO WARRANTY APPLIES IF THE CUSTOMER IS RESPONSIBLE FOR THE LACK OF CONFORMITY OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO WHEN THE PRODUCTS HAVE NOT BEEN USED, STORED, MAINTAINED OR WASHED IN STRICT ACCORDANCE WITH THE INSTRUCTIONS SET OUT ON THE PRODUCT LABELS.
IN THE EVENT THAT ANY PRODUCT IS DEFECTIVE, FLAWED OR NON-CONFORMING TO THE ORDER OR THE PRODUCT DESCRIPTION ON THIS SITE, CUSTOMER REMEDIES SHALL BE LIMITED TO THOSE DESCRIBED IN THESE TERMS AND CONDITIONS. UNDER NO CIRCUMSTANCES SHALL THE SELLER BE LIABLE FOR CLAIMS FOR ANY DAMAGES, WHETHER DIRECT, IMMEDIATE, FORESEEABLE, INCIDENTAL, CONSEQUENTIAL OR SPECIAL OR FOR ANY EXPENSES INCURRED BY REASON OF THE USE OR MISUSE, SALE OR FABRICATION OF PRODUCTS WHICH DO NOT CONFORM TO THE ORDER OR THE PRODUCT DESCRIPTION ON THIS SITE. THESE TERMS AND CONDITIONS DO NOT AFFECT LOCAL STATUTORY RIGHTS.

14. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAWS, BRUNELLO CUCINELLI SHALL NOT IN ANY CASE BE HELD LIABLE TOWARDS USERS, CUSTOMERS OR TO ANY THIRD PARTY FOR ANY LOSS OR DAMAGE ARISING FROM USE OF THIS SITE AND/OR THE CONTENTS, OR ANY INFORMATION CONTAINED IN THE SITE OR RELATING TO THE PRODUCTS.
BRUNELLO CUCINELLI ACCEPTS NO RESPONSIBILITY OR LIABILITY FOR ANY DIRECT OR INDIRECT DAMAGES, REGARDLESS OF THE CAUSE, ORIGIN, NATURE AND CONSEQUENCES, INCLUDING, WITHOUT LIMITATION, THE COSTS INCURRED OR ANY OTHER LOSS OF INTANGIBLE ASSETS ARISING FROM THE USE OF THE WEBSITE OR INABILITY TO USE OR FROM RELIANCE ON THE INFORMATION PROVIDED, DIRECTLY OR INDIRECTLY, AVAILABLE ON THE SITE. THE SELLER SHALL NOT BE HELD LIABLE BY REASON OF WITHDRAWING ANY PRODUCT FROM THE SITE AFTER AN ORDER OR FOR REFUSING TO ACCEPT ANY ORDER.
BRUNELLO CUCINELLI CANNOT BE HELD LIABLE FOR ANY LIABILITY ARISING OUT OF THE SALE OF PRODUCTS, EITHER DIRECT OR INDIRECT, IN THOSE CASES WHEN THE COMPANY DOES NOT ACT AS THE SELLER OF THE CONCERNED PRODUCTS.
ANY STATUTORY LIABILITY REMAINS UNAFFECTED.

15. Indemnification

The User acknowledges and agrees to indemnify Brunello Cucinelli from any legal action, claim, claims by third parties and related damages and expenses, including legal expenses, arising from, or related to, use in any irregular way and/or illegal use of the Site and/or the Contents of this Site by the User or by persons under their protection or direction.

16. Communications

All enquiries, including those concerning Orders, should be submitted to: customer.care@brunellocucinelli.it or notified to Brunello Cucinelli by using the contact form available in the “Contact Us” section of the Site main menu.

17. Miscellaneous

In these Terms and Conditions, words in the singular include the plural meaning and words in the plural include the singular meaning.
No waiver by Brunello Cucinelli of any breach of these Terms and Conditions shall be a waiver of any preceding or succeeding breach.
Invalidity or unenforceability of one or more provisions of these Terms and Conditions shall not affect the validity of any other provision of these Terms and Conditions. If possible, any unenforceable provision within this Agreement will be construed to reflect the original intention of the Parties.
Any unauthorized reproduction, even partial, of these Terms and Conditions is strictly forbidden.

  • 1. What purpose does this Privacy Policy serve?
  • 2. Personal Information
  • 3. Data Controller of the Personal Information
  • 4. Disclosure of Personal Information
  • 5. The rights of Users with regard to Personal Information
  • 6. Security measures

1. What purpose does the Privacy Policy serve?

This Privacy Policy includes detailed information to inform users ("Users") visiting and using this site ("Site") about the processing activities performed on their personal information by this Site ("Personal Information").
Users must carefully review this Privacy Policy.

Continuing to browse this Site implies consent to this Privacy Policy and any updates. This Privacy Policy is incorporated into, and subject to, the Terms and Conditions of this Site

2. Personal Information

Navigation, purchase of products and use of services on this Site are all activities requiring the collection and processing of Personal Information by this Site.
When Users visit this Site, a range of information is collected regarding the interaction with their electronic device, including but not limited to: the IP address used to connect with this Site, various information on the browsing system and the operating system, the type of device used by the User, an indication of the Site pages visited, searches performed and other relevant data.
This first process of data collection only involves the collection and processing of Personal Information that is strictly necessary for the purposes of navigation on this Site, or to make browsing more functional, especially in this time of increasingly responsive design.
Furthermore, disclosure of Personal information is specifically requested when Users intend to register on the Site and/or complete orders of products. This includes but is not limited to the name and surname, delivery and billing address and other relevant data. The second process of data collection involves Personal Information that is necessary or useful for the completion of transactional and accounting functions on the Site.
The nature of Personal Information collected may vary depending on the features and applications used by Users and Customers on this Site such as registering to the Site, purchasing products and opting in or out of newsletters.
Users are invited to provide Personal Information for various activities carried out by the Site or by third parties for marketing and promotional purposes, including but not limited to registration to newsletters, submission of commercial offers and profiling purposes.
REFUSAL TO GIVE CONSENT TO THE PROCESSING OF PERSONAL INFORMATION FOR PURPOSES WHICH ARE NOT NECESSARY FOR THE OPERATION OF THE SITE, THE COMPLETION OF PURCHASING PROCEDURES OR USE OF THE SERVICES PROVIDED BY THIS SITE SHALL NOT RESULT IN ANY SIGNIFICANT CONSEQUENCES.
It is possible that the Site will perform checks, either directly or indirectly, on the payment instruments adopted by Users in order to prevent insolvency, fraudulent activities, or in accordance with the regulations on money laundering which may apply at any given time.
Personal Information is stored and processed according to the applicable law and for an appropriate amount of time in relation to the purposes for which it was first collected and processed.

3. Data Controller of the Personal information

The Data Controller of the Personal information ("Data Controller") collected and processed by the Site is Brunello Cucinelli S.p.A.
Any communications regarding this Privacy Policy can be submitted by e-mail to privacy@brunellocucinelli.com.
Processing of Personal information occurs within the business and organizational structure of the Data Controller.

4. Disclosure of Personal Information

The Data Controller may reasonably disclose Personal Information as is appropriate or necessary to third parties strictly involved in the fulfilment of purchase orders, both during and after the sale, including but not limited to courier service providers, customer service management companies, etc.
Personal Information may also be disclosed to other companies within the Brunello Cucinelli Group or to third parties in the event of business restructurings, strictly in compliance with the applicable laws.
The Data Controller may also disclose information upon governmental request, when required by law, in response to a court order, to enforce the Site’s policies or to protect others’ rights, property or for safety reasons.

5. The rights of Users with regard to Personal Information

Every User is entitled to obtain confirmation of the storage or processing of Personal Information by the Site, even if the User is not yet registered.
Users have a right to obtain:

  • a) Updating, corrections, or, when appropriate, integration of Personal Information;
  • b) Cancellation, anonymization, or blocking of Personal Information processed in violation of the applicable law, including data which is not required for the alleged purposes for which it was collected and subsequently processed.

Users hold the right to object, in whole or in part, to the processing of their Personal Information for the purposes of advertising, market research or commercial communications.
For any questions or requests concerning Personal Information, Users can contact the Data Controller.
This Privacy Policy is subject to ongoing modifications and updates. The version published periodically on the Site is the only one to be considered valid and effective at that time. Users are recommended to regularly visit the Privacy Policy to review any modifications or updates.

6. Security measures

This Site adopts the minimum security measures required by the applicable law to ensure the protection of the User's Personal Information, including but not limited to measures for device authentication (as necessary), procedures for managing authentication credentials, authorization systems, procedures for storing backups, and restoring access to data and systems. Furthermore, personal and identifying data are used only when necessary for the purposes for which they were collected and subsequently processed.
This Privacy Policy is copyrighted. Any unauthorized reproduction, even in part, of this Privacy Policy is strictly forbidden.

Cookie Policy

Cookies are text strings ("Cookies") which this Site sends to the User's device, where they are then stored for various purposes.
Certain types of Cookies function only to allow Users to browse on the Site or to enable basic features, as in the case of Navigation, Session Cookies or Functional Cookies, which allow Users to navigate based on a number of selected criteria, such as the preferred language or the products which have been selected for purchase. These are defined as "technical" cookies.
Disabling Technical Cookies may limit the User’s ability to use the Site and to enjoy its features or the services offered.
Another type of cookies are the so-called "profiling" Cookies, used for the purpose of profiling through the processing of the User's Personal Information. The concerned User's prior consent is strictly required for the use of Cookies and is always optional.
The Site uses Cookies which do not allow for any type of control over the User's device and do not install programs on the User's device.
The Site does not have any access or control over Cookies or other tracking technology used by Third Parties accessible by the Site and cannot ensure the compliance of Third Parties with laws on Privacy and Cookies.
This Site also collects the IP address or any other identifying information for the device used to access this Site that is necessary in order to manage the Site, diagnose server problems and meet other purposes in full compliance with the applicable law.
The Site may use third party web analytics services on this Site, social media platforms, or social networking, such as those of Google Analytics . The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help Brunello Cucinelli S.p.a. analyse the behaviour of Users on the Site. Users may deactivate these technologies via the browser settings.
The Site also uses pixel tags, which are transparent graphic images embedded in a web page or in an e-mail that allow the Site to know when a page or e-mail has been viewed or enabling the browser to receive content from another server.

Type Name Source Purpose Lifetime
Technical dwsid (replaces sid) This site Session cookie Session
Technical dwsecuretoken_XXXXX This site Session https Session
Technical dwanonymous_XXXXX This site anonymous customer tracking 6 months
Technical dwcustomer_XXXXX This site Customer cookie 6 months
Technical dwsourcecode_XXXXX This site Source Code cookie 24 hours
Technical dwpersonalization_XXXXX This site AB-Testing 31 days
Technical dwac_XXXXX This site Analytics cookie Session
Type Name Cookie Purpose Duration
Third Party __utma Google Analytics Analytical cookies 2 years
__utmb 30 minutes
__utmc Session
__utmz 6 months
__utmt 10 minutes

How to disable Cookies

Typically, all major browsers allow Users to control and disable Cookies through the settings area.
Useful information on how to delete or manage cookies is available at www.allaboutcookies.org
If you would like to opt out of other Third-party cookies relating to behavioural advertising, please visit www.youronlinechoices.com
Opting out of these Third-party cookies does not mean that you will no longer view online advertising. It does mean that the relevant ads will no longer be tailored according to your web preferences and usage patterns.

Product exchanges and Returns

Customers can exchange a Product for an item of different colour and size, when it is available in stock or cancel the Order within 30 (thirty) days from the date of delivery of the Product without the need of providing any explanation.
In case of cancellation of an Order, the Seller will proceed to refund the Customer for the full Purchase price in a prompt manner after receiving the returned Products from the Customer. Refunds will be carried out via the same Payment method initially used by the Customer for the Order.
To apply for a Product exchange or to cancel an Order, Customers must first ask the Seller to release a Returns Merchandise Authorization (“R.M.A”) before returning any Product.
Customers can apply for the release of the R.M.A. in the following ways:

  • • for registered Customers: by activating the specific procedure for Returns in the “Order” section available inside the “Your Page” area of this Site; or
  • • for unregistered Customers: by activating the specific procedure after searching the relevant Order in the “Orders and Returns” section on the Site main menu;
  • • for both: by contacting the Customer Service via the electronic form (Contact us section) or by sending an e-mail to: customer.care@brunellocucinelli.it

When contacting the Customer service for returns, Customers are kindly requested to specify the unique identifying number of the Order.
Every Product must be returned bearing all security tags and labels. It should also include all the original packaging and accessories (case, hangers, garment covers, etc.) received with the Order; it must not show any signs of use, scratches or be altered in any way (worn, washed, ironed, etc.) and the Product must be returned in the same condition it was shipped in and in its original packaging. All shoes should be tried on a carpeted surface; in case of any sole degradation, Brunello Cucinelli reserves the right to refuse the return of the shoes.
The Seller offers Customers a complimentary return service free of any shipping charges (“Complimentary return service”). In order to enjoy this service, Customers are required to complete the electronic Return request with the pickup address, pickup date, contact details and attach a specific return shipping label supplied by the Seller for the Product return. If the Customer decides not to select a pickup date at the moment of submitting the electronic Return request, they must contact directly DHL (www.dhl.com) to confirm the pickup date.
Customers must always return the Products within 14 (fourteen) days after receiving the R.M.A.
Any other method of returning the Products outside of the Complimentary return service will be at the Customer’s expense. By using any other option outside of the Complimentary return service to return the Products, Customers acknowledge and agree to be liable for any loss or damage to the Products during the return process.
Customers are kindly asked to dispatch the Products for return from the same country where the Products were first delivered. If this is not possible, they should first contact the Seller by email at customer.care@brunellocucinelli.it. to verify the most suitable alternative solution to return the Products.
The Seller may refuse to accept any further Orders from a Customer after multiple returns on previous purchases by the same Customer.

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