You do not need to be registered to make purchases on shop.brunellocucinelli.com. However, we do recommend that you create a personal account to access the exclusive areas and services dedicated to our customers.
GENERAL TERMS & CONDITIONS
With "Your Page" you can create your own wishlist, view a summary of all your orders and purchase new products much faster.
Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact customer care to request its activation.
Contact our Customer Care personnel and please explain the problems you encountered.
Click the link 'Forgot your password?' on the login page to reset it.
You can subscribe by filling out the form with your email address at the bottom of the home page, or directly when registering on "Your Page".
You can unsubscribe from the Newsletter by clicking on the 'Unsubscribe' link found at the end of the Newsletters you have received, or by changing your preferences within the 'Information' section on 'Your page'.
Taxes are applied to your order according to the national legislation of the shipping destination country. You can view the amount of taxes charged in the email confirming receipt of your order.
Unfortunately no, we cannot issue you an invoice. For more information please contact us.
Enter the order number in the "Orders and Returns" page to check its progress. Registered users will also find all of the information about their orders in the "Your Page" area.
You can contact our Customer Care personnel for more information on the availability online or in one of our Boutiques.
You can browse our catalogue, search the menu categories or search for the product in the search field.
For each product presented you will find information relating to the composition, corresponding size chart and instructions for the care of the product.
You can find the size conversion chart and identify your best fit by using the product data section on the product page.
It is not possible to add products to an existing order. You must place another order.
When ordering online you can ask for the gift wrapping option with the exclusive brown packaging. You can request a personal message that will be written on a card.
All online transactions are transmitted via a secure server with SSL encryption technology (Secure Socket Layer).
Insert the tracking number provided in our "Shipment Confirmation" email into the tracking number field on the website of the courier.
During the ordering procedure, you can specify the "Gift Option", your purchase will be shipped in our exclusive gift packaging.
All products purchased online are covered by a warranty period of two years.
You do not need to pay additional fees. The price shown at checkout is the final price to be paid.
RETURNS & EXCHANGES
To return an item please complete the online form available on the dedicated 'Orders and Returns' page. For further information, see the Returns Procedure section.
A purchase may be returned within 30 days of receiving your order. For more information see the RETURNS section.
The person who placed the order can return a product received as a gift within 30 days of receiving the order. For more information see the RETURNS section.
Within 30 days of receiving your order, you can replace a product by requesting a different size or an alternative colour. For more information see the RETURNS section.
No, it is not possible to return two different orders in the same box. Each order to be returned must correspond with a specific return authorisation request.
Yes, you can use a different courier from the one indicated by the Seller. In this case, the customer assumes full responsibility for any damage caused to products during the return shipment or loss of the package, as well as the shipping costs.
To track your return shipment just enter the tracking number in the dedicated search field on the www.dhl.com site.
Enter the return authorisation number in the RETURNS section.
Once we receive your returned item in our warehouse, we will proceed to issue the refund within a few days. The time required for the refund will depend on the payment method used when ordering. Generally, the procedure is completed within 14 days from receipt of the returned item. Possible delays in the refund appearing in your account may depend on the payment method used.
We are pleased you have decided to keep the purchase. Contact our Customer Care personnel to confirm your decision and we will cancel your return request.
If the order was shipped to one of the EU Countries, you can return your purchase from a different Country inside the EU. This option is not available for the shipments outside the EU.
The payment methods for purchases in our online Boutique are: credit cards (Visa, Mastercard, American Express, and JCB); Union Pay. The billing address must match the address registered with the payment method you want to use.
The amount will be charged on the selected method of payment only after acceptance and shipment of the order. You will receive an email with your purchase confirmation and the amount due has been charged.
The amount will be charged on the selected method of payment only after acceptance and shipment of the order. You will receive an email with confirmation of shipment and the amount due has been charged.
If you receive a notification advising that
the payment method has been declined, please check that:
- the details of the card or payment information have been entered correctly;
- the security code is correct;
- the credit card has not expired.
In the event that all of the above information is correct, contact your bank or the payment service provider.
Payment will be made in the currency shown at the checkout in our Online Boutique.
Delivery times commence on the shipment date and depend on the selected shipping service or the otherwise available service in every country.
See the "shipping/language" option box on the bottom right of the homepage of our online Boutique.
The shipping costs are borne by us. We offer express delivery service with DHL.
For all purchases made on shop.brunellocucinelli.com we require the signature of the customer or a delegated adult.
All products shipped by DHL are insured against theft and damage during transit from our warehouse to the delivery address. If your parcel is damaged upon delivery, we recommend that you accept the shipment 'goods unchecked' before signing.
Products purchased from our online Boutique are shipped directly from Solomeo.