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Legal Area

Our commitment to protect dignity and human privacy

Information regarding the personal data processing policy pursuant to Article 13 of Legislative Decree No. 196/2003, in addition to EU Regulation 679/2016

Brunello Cucinelli S.p.A., in our capacity as Data Controller (hereinafter referred to as: "Brunello Cucinelli" or "Data Controller") according to Legislative Decree no. 196/2003 ("Code"), as well as EU Regulation 679/2016 (hereinafter referred to as "Regulation") - considers the privacy and protection of personal data to be one of our company's main objectives. Consequently, we invite you to carefully read this Privacy Policy before communicating any personal data to the Data Controller, because it contains important information regarding the protection of your personal data.
This Privacy Policy:

  • • is provided in relation to the websites https://shop.brunellocucinelli.com and https://shop.brunellocucinelli.cn (hereinafter referred to as the "Website");
  • • is an integral part of the Website and the services we offer;
  • • is provided to those who interact with the web services of the Website, either through simple consultation or through the use of specific services made available through the Website (for example, purchasing products, filling out online forms to request information or subscribing to the Newsletter service) pursuant to art. 13 of the Code, as well as article 13 of the Regulation.
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The processing of your personal data shall follow the principles of correctness, lawfulness, transparency, purpose and retention limitation, minimisation, accuracy, integrity and confidentiality, as well as the principle of accountability pursuant to art. 5 of the Regulation. Therefore, your personal data will be processed in accordance with the legislative provisions stipulated in the Regulation and the confidentiality obligations prescribed therein.

Personal data processing means any operation or set of operations which is carried out on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

INDEX

Below is the index of this Privacy Policy so that you can easily find the information pertinent to the processing of your personal data that concerns you.

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

The Data Controller is Brunello Cucinelli S.p.A. with registered office in Corciano (PG, Italy), hamlet of Solomeo, Viale Parco dell'Industria no. 5, tax code and registration number of the Perugia Register of Companies 0188612054. The Data Protection Officer of Brunello Cucinelli S.p.A. can be contacted at the headquarters of the Data Controller at the address indicated above and by email at: dpo@brunellocucinelli.it


2. PERSONAL DATA SUBJECT TO PROCESSING

We inform you that the personal data being processed may consist of a form of identification, such as a name, an identification number, location data, an online identifier or one or more characteristic elements of your physical, physiological, psychological, economic, cultural or social identity that is suitable to render the data subject identified or identifiable, depending on the type of services requested (hereinafter only referred to as "personal data").
The following personal data is processed through the Website:

  • a. Web browsing data
  • During their normal course of operation, the computer systems and software procedures used to operate this Website acquire certain personal data, the transmission of which is implicit in the use of internet communication protocols. This information is not collected with the intent of associating it with identified users but, by its nature, it could lead to the identification of users through processing and association with data held by third parties. This category of data includes IP addresses or domain names of computers used by users who connect to the Website, the URI (Uniform Resource Identifier) addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file received in reply, the numerical code indicating the status of the reply given by the server (successful, error, etc.) and other parameters regarding the user's operating system and computer environment. This data is used for the sole purpose of obtaining anonymous statistical information on the use of the Website to check its correct functioning, to identify anomalies and/or misuses; in any event, they are deleted immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes to the detriment of the Website or third parties.

  • b. Data voluntarily provided by the user
  • Except for specific information contained therein, this Privacy Policy is also intended for the processing of data voluntarily inserted by you when filling out the various forms contained on the Website. With reference to the latter, we invite you not to include information that may fall within the group of special categories of personal data pursuant to art. 9 of the Regulation ([...] personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data intended to uniquely identify a natural person, data relative to a person's health, sex life or sexual orientation).

  • c. Third party data voluntarily provided by the user
  • When using the services offered by the Website, the personal data you communicate to Brunello Cucinelli may be processed by third parties (such as in the case of purchasing products to be sent to third parties). With respect to these hypotheses, you become the autonomous data controller, assuming all legal obligations and responsibilities. To this effect, you fully indemnify us against any objection, claim, request for compensation for damages from processing, etc. that the Data Controller receives from third parties whose personal data has been processed, through your use of the Website's services, in violation of the applicable rules on the protection of personal data. In any event, if you provide or otherwise process personal data of third parties when using the Website, as of now, you guarantee that this particular hypothesis of data processing is based, where necessary, on the prior acquisition - by yourself - of the consent of the third party to process information concerning him/her and you assume all related liability.

  • d. Cookies and other tracking technologies
  • Information on cookies used by the Website is available here.

3. PURPOSE OF DATA PROCESSING

Your personal data will be processed, with your consent where necessary, for the following purposes, where applicable:

  • 3.1. to allow navigation of the Website and the delivery of services made available by the Data Controller, including the management of the Website's security, as well as the contractual and administrative/accounting relationships;
  • 3.2. to inspect specific requests addressed to the Data Controller, including any requests for Customer Assistance sent by completing the "Contact Us" form;
  • 3.3. to fulfil any obligations stipulated by applicable laws, regulations or European legislation, or to satisfy requests from authorities;
  • 3.4. to conduct direct marketing via email for products which are similar to those you have already purchased, pursuant to art. 130, paragraph 4 of the Code, unless you have expressly refused to receive such communications, which you may express during registration on the Website or on subsequent occasions;
  • 3.5. to send you promotional and marketing communications, which includes sending you newsletters and market research, through automated tools (SMS, MMS, email, push notifications, fax) and other means (paper mail, telephone with operator); please note that the Data Controller collects a single affirmation of consent for the marketing purposes described here, in accordance with the Provision issued by the Italian Data Protection Authority "Guidelines on promotional activities and obstructing spam" of 4 July 2013; if, in any event, you wish to object to the processing of your data for marketing purposes carried out with the means specified here, you may contact the Data Controller at any time, at the addresses indicated in the "Contact" section of this Privacy Policy, without prejudice to the lawfulness of the processing based on the consent given before the revocation;
  • 3.6. to analyse your preferences, habits and choices as a consumer, in order to send you personalised commercial communications and proposals as well as to carry out general analyses for strategic orientation and commercial intelligence purposes;
  • 3.7. to communicate your personal data to other companies belonging to the Brunello Cucinelli Group for the purposes of sending you their promotional and marketing communications, including newsletters and market research, using both automated tools (SMS, MMS, email, push notifications, fax) and other means (paper mail, telephone);
  • 3.8. for statistical purposes, without it being possible to trace your identity.

Specific security measures have been implemented in order to prevent data loss, illicit or incorrect use of data and unauthorised access.

4. LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF PROCESSING

The legal basis for processing personal data for the purposes set out in section 3.1 and 3.2 is art. 6 ( 1 )(b) of the Regulation ([...] processing is necessary for the performance of a contract to which the data subject is a party or for the execution of pre-contractual measures taken at the request of the same), inasmuch as processing is necessary for the provision of services. The provision of personal data for these purposes is optional, but failure to provide it would make it impossible to activate the services requested.
The purpose referred to in section 3.3 represents a legitimate processing of personal data pursuant to art. 6 ( 1 )(c) of the Regulation ([...] processing is necessary for compliance with a legal obligation to which the Data Controller is subject). In fact, once the personal data has been conferred, the processing must comply with the legal obligations to which the Data Controller is subject.
Data processing carried out for the purposes of marketing, profiling and communication to Third party companies of the Group described in section 3.5, 3.6 and 3.7 are based on the issuance of your consent pursuant to art. 6 ( 1 )(a) ([...] the data subject has consented to the processing of his/her personal data for one or more specific purposes) and to art. 22 ( 2 )(c) of the Regulation. Therefore, the provision of your personal data for these purposes is entirely optional and does not affect the use of the services. If you wish to object to the processing of your data for marketing, profiling or communication purposes, you may contact the Data Controller, at any time, using the contact details provided in the "Contact Us" section of this Privacy Policy or, where available, via the "privacy settings" found within your personal area. With reference to the purpose referred to in point 3.4, please note that if the Data Controller uses the electronic mail details provided by the data subject for the purposes of direct sales of its products or services, in the context of the sale of a product, it may, according to art. 130, paragraph 4 of the Code, refrain from requesting the consent of the data subject, provided that the products are similar to those bought by the data subject, who is properly informed and does not refuse such use, initially or on the occasion of subsequent communications. It should also be noted that the processing referred to in section 3.8 is not carried out on personal data and, as such, can be freely performed by the Data Controller.

5. PERSONAL DATA RECIPIENTS

Your personal data may be shared, for the purposes set out in section 3 of this Privacy Policy, with:

  • 5.1. subjects that typically act as data processing supervisors pursuant to art. 29 of the Code and 28 of the Regulation, namely: i) persons, companies or professional firms that provide assistance and advice to Brunello Cucinelli on accounting, administrative, legal, tax and financial matters; ii) subjects delegated to carry out technical maintenance activities; iii) credit institutions and insurance companies and brokers;
  • 5.2. persons, entities or authorities who require the communication of your personal information as mandated by law or by order of the authorities;
  • 5.3.. persons authorised by the Data Controller, pursuant to art. 30 of the Code and 29 of the Regulation, to process the personal data necessary to carry out activities strictly related to the provision of services, who are committed to respecting your confidentiality or have an appropriate legal confidentiality obligation;
  • 5.4. Brunello Cucinelli Group companies, limited to the pursuit of internal administrative purposes;
  • 5.5. Brunello Cucinelli Group companies, limited to the pursuit of the purposes set out in point 3.7, subject to your explicit consent (as specified in point 4).

These subjects are collectively defined as "Recipients".
A complete list of data processing supervisors is available by sending a written request to the Data Controller at the addresses indicated in the "Contact Us" section of this Privacy Policy.

6. TRANSFERS OF PERSONAL DATA

Some of your personal data is shared with Recipients that may be situated outside the European Economic Area. The Data Controller ensures that these Recipients process your personal data in compliance with articles 43 and 44 of the Code, as well as articles 44 - 49 of the Regulation. Indeed, transfers can be based on an adequacy decision or on the Standard Contractual Clauses approved by the European Commission. More information is available by sending a written request to the Data Controller at the addresses indicated in the "Contact Us" section of this Privacy Policy.

7. RETENTION OF PERSONAL DATA

Personal data that is processed for the purposes set out in sections 3.1 and 3.2 will be kept for the time strictly necessary to achieve those same purposes. With regard to information processed for the provision of services, the Data Controller will keep this personal data for the period of time envisaged and permitted by Italian law to protect its own interests (Article 2946 of the Italian Civil Code and ff.).
Personal data processed for the purposes set out in section 3.3 will be kept up until the time stipulated by the specific obligation or applicable law.
For the purposes set out in section 3.4, your personal data will be processed until you present an objection to its processing.
For the purposes set out in section 3.5 and 3.6, your personal data will be processed for a maximum period of seven years, starting from its registration, in accordance with what is stipulated in the provision issued by the Italian Data Protection Authority for the protection of personal data following a request for prior verification pursuant to art. 17 of the Code presented by the Data Controller. Further information regarding the data retention period and the criteria used to determine this period may be requested via a written request sent to the Data Controller at the addresses indicated in the "Contact Us" section of Privacy Policy. In any case, the Data Controller is granted the possibility to keep your personal data for the period of time provided and allowed for by Italian law to protect their interests (Article 2947 ( 1 )( 3 ) of the Italian Civil Code).

8. DATA SUBJECT'S RIGHTS

Pursuant to art. 7 of the Code, at any time, you have the right to obtain confirmation of the existence or otherwise of your personal data and to know its content and origin, verify its accuracy or request its integration, updating, or rectification; you have the right to request the cancellation, transformation into anonymous form or blocking of data processed in breach of the law, and to oppose, in any event, and for legitimate reasons, its processing. Starting from 25 May 2018 you also have the right to request access to your data, to oppose its processing, to request the limitation of its processing in the cases provided for by art. 18 of the Regulation, where technically possible, as well as obtaining the data concerning yourself in a structured common-use format that is readable via an automatic device, in the cases provided for by art. 20 of the Regulation.
Requests should be sent in writing to the Data Controller at the addresses indicated in the "Contact Us" section of this Privacy Policy.
In any case, you are always entitled to lodge a complaint with the competent supervisory authority (Italian Data Protection Authority), pursuant to art. 77 of the Regulation, if you consider the processing of your data to be in violation of the law in force.

9. MODIFICATIONS

The Data Controller reserves the right to modify or simply update its content, wholly or partially, also as a result of variations in the applicable legislation. Therefore, the Data Controller invites you to regularly visit this section to keep up-to-date with the most recent and updated version of the Privacy Policy in order to always be informed on the data collected and how Brunello Cucinelli uses it.

10. CONTACT US

To exercise the above rights or for any other requests, please write to the Data Controller at the physical address indicated above, or via the dedicated contact details, preferably inserting the wording "request for exercise of privacy rights" in the subject field of the communication.

  • 1. Customers
  • 2. Acceptance of an Order – Contract of Sale
  • 3. Payments
  • 4. Shipping and deliveries
  • 5. Prices
  • 6. Vouchers and discount codes
  • 7. Defective and non-conforming Products – Guarantee
  • 8. Exchange and return of Products – Right of cancellation
  • 9. Applicable law and disputes
  • 10. Communications or complaints
  • 11. Miscellaneous

The Terms and Conditions of Sale for the purchase of products by Brunello Cucinelli ("Products") displayed on this site ("Site") owned and managed by Brunello Cucinelli S.p.A. ("Brunello Cucinelli" or, alternatively, the "Seller"), are included in the present contract of sale ("Contract").
Every user visiting the Site ("User") is invited to view the Contract before completing an order for purchase of Products on the Site ("Order"). The purchase of Products on this Site implies the acceptance of these Terms and Conditions of Sale.
Any modification or amendment to these Terms and Conditions of Sale will immediately become effective after being published on this Site and will regulate all the subsequent sales of Products.

1. Customers

The purchase of Products on this Site is allowed only to customers ("Customers") - meaning natural persons, eligible to execute and perform binding agreements according to the applicable law or under parental (or guardian) consent, when needed, outside of any business or professional purpose.
When submitting an Order, Customers must provide all the personal information required by this Site, including but not limited to their own first name, surname, birth date, email address, billing and delivery address. All such information must be true, accurate and up to date.
Users cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder.
Products sold on this Site are not meant for resale.

2. Acceptance of an Order – Contract of sale

Following the electronic submission of an Order, the Customer will receive a specific email confirming receipt of the Order.
Such communication serves to notify the Customers that the Order has been received, and to provide them with the relevant unique identifying number for the Order. That does not in any way represent acceptance of the Order on the part of the Seller. If any piece of information in the confirmation email appears incorrect, the Customer must promptly inform the Seller’s customer service ("Customer Service") via email to: customer.care@brunellocucinelli.it or via the link included in the confirmation email.
The acceptance of the Order on the part of the Seller will take place only when the latter sends the purchase confirmation to the Customer by email ("Purchase confirmation"), usually at the same time as the despatch of the Products. The relevant Contract should be considered finalised at the time of receipt of the Purchase confirmation on the part of the Customer.
Before that time, the Seller reserves the right to refuse acceptance of an Order at its discretion. In particular, the Seller shall not be responsible, in any way, in the event that a Product that has been ordered is removed from the Site following the submission of the relevant Order. It may in fact occur that the Site erroneously displays Products that are not available at that time.
In the case of partial unavailability of the Order, Customer Service will contact the Customer in order to confirm that the Customer wishes to (a) receive a partial Order, (b) the complete Order over numerous deliveries, or (c) to cancel the Order.
In the case of total unavailability of the Order, however, the Customer Service will contact the Customer in order to inform the Customer that the Order will not be processed, and will cancel the relevant Order. In such case, no charge will be imposed in relation to the Customer.

3. Payments

Orders may be made using major credit cards, debit cards or other methods of payment available on the Site (collectively, the "Payment methods").
The Seller will proceed to charge the price of the purchase, as defined below ("Price"), at the same time as the acceptance of the Order. However, prior to the acceptance of the Order, security checks may be carried out regarding the Payment method chosen by the Customer for the Order, or a pre-authorisation or a pre-charge for the sake of caution.
The Seller uses a primary gateway for the authorisation of payments for Orders ("Payment gateway"); as a result, the Seller will not directly manage any financial information relating to the Payment method used by the Customer, nor will the Site process any financial information provided for the completion of the Order.
The Payment Gateway protects the details of the credit or debit card used, encrypting sensitive information in order to ensure that they are transmitted securely. The Site uses Secure Socket Layer (SSL) technology in order to guarantee a higher level of security for every Order.
In the unlikely event of error, negligence or any wrongdoing in relation to the management of the transaction linked to an Order by the Payment Gateway and/or the intermediary systems for payment, neither the Seller nor the Site will be responsible for such error, negligence or wrongdoing.
The Seller reserves the right to cancel a transaction and the relevant Order in the event that it appears that fraudulent use is being made of the Payment method adopted for the Order. Moreover, the Seller and the Site will not be responsible in the event that illegal use is made of a Payment method by third parties which is not connected to any error or negligence by the Site or the Seller.

4. Shipping and deliveries

The Seller despatches and delivers the Orders using major couriers.
The Seller commits itself to deliver the Orders to Customers in a precise and timely manner, in conformity with the terms of delivery shown on the Site at checkout and, in every case, within 30 (thirty) days from the date of notification of the Purchase confirmation to the Customer.
The Purchase Confirmation is usually sent to the Customer at the time the Products are despatched to the courier for delivery.
In certain circumstances, such as, for example, during sales periods or the closure of the business, delivery times may vary. The Seller shall not be held responsible for delays in delivery that are not connected to its fault or negligence. To this extent, the Seller shall be exempt from responsibility for delays due to force majeure, strikes, natural disasters, occurrences related to customs procedures, and any other occurrence relating to the provision of delivery services or any other circumstance outside its control.
Customers are encouraged to do everything in their power to facilitate the delivery of the Order, making themselves available for receipt or delegating to a third party.
The courier will make a first attempt at delivery of the Order at the address indicated by the Customer. Where the outcome of the delivery is negative, the courier will inform the Customer of the attempt at delivery and will try to arrange a subsequent delivery of the Order with the Customer.
In the event that the courier is definitively unable to deliver the Order, Customer Service will contact the Customer in order to verify his or her interest in a new despatch.
At the time of delivery, the Customer must verify the exactness of the number of the parcels and the integrity of the external packaging. In the event that the Customer finds anomalies with the delivery, for example in relation to the number of parcels or damage to the external packaging, the Customer must conditionally sign the delivery document and contact the Customer Service. In the event that the Customer fails to do so, the Customer will not be able to bring a claim in relation to the delivery, save for as provided under article 8 below in relation to hidden faults and in respect of any applicable consumer protection law.
The Customer may contact Customer Service by filling in the form provided on the Site (Contact us section) or to the email addres: customer.care@brunellocucinelli.it.

Selecting a different country for delivery, the prices, general terms, and availability of the items may change. For further information, see the shipping section.

5. Prices

All the prices published on the Site are inclusive of VAT ("Prices"). Regarding the costs of delivery of the Order ("Delivery Costs"), the Customer must refer to the information provided in the section "Shipping".
The total amount of the Delivery Costs (where such are owed), inclusive of VAT, will be visible in the summary of the Order during the checkout procedure, and will be stated in the Purchase confirmation sent to the Customer following acceptance of the Order.
Any amendments made to the Prices will have effect from the date of their publication on the Site, with no retroactive effect on Orders that have already been accepted via a Purchase confirmation.
Except in the event of a recognisable error in accordance with article 1431 c.c., the Seller reserves the right to refuse acceptance of an Order for reason of error in the Price published on the Site or indicated in the email sent to confirm the receipt of the Order, that is, before the acceptance of the same Order by the Seller.

6. Vouchers and discount codes

As part of marketing campaigns, the Seller may make available to Customers vouchers and discount codes for purchasing products on the Site
Such vouchers and discount codes can never be used for purchases at Boutiques.
Vouchers and discount codes sent out by the Seller are not reimbursable in any case.

7. Defective and non-conforming Products – Guarantee

Subject to the provisions set out in article 4 above, the Seller assumes responsibility for every defect in the Products.
The Seller guarantees the Customer that Products sold are not defective and that they conform to what has been set out in the Contract, that is, in particular, that the Products:

  • • Conform to the description provided on the Site and possess the qualities of the Products that the Seller has presented to the Customer as a sample or model;
  • • Are appropriate for the purpose that goods of the same kind are normally used for;
  • • Possess the usual qualities and characteristics of goods of the same kind, and that the Customer can reasonably expect, taking into account the nature of the good.

For technological reasons, neither Brunello Cucinelli, nor the Site can guarantee that the visualisation of the colours on the screen will always be accurate.
Marginal differences between the description of the Product on the Site and the actual characteristics of the Product will not be considered cause for non-compliance of the Product for the purposes of the present Contract.
The guarantee of conformity of Products sold on the Site lasts for a period of 2 (two) years from the date of receipt of the Products on the part of the Customer.
In the event that a non-compliant Product is delivered, the Customer will be able to request the reinstatement, at no expense, of the conformity of the Products by way of repairs or replacement. Where that is not possible, the Customer will have the right to a correspondent reduction in the Price of the purchase or to the refunding of the Price and (where incurred) the Delivery Costs. These Terms and Conditions of Sale shall not affect any statutory consumer right.
The Customer will notify the Seller of any failure of conformity of the Products within a period of 2 (two) months from the date on which such failure of conformity is discovered by completing the form available on the site at Returns procedure
After receiving notice from the Customer, the Seller will contact the Customer to arrange the collection of the Products directly with the Customer.
The mere receipt of the Products on the part of the Seller after the initiation of the current procedure does not in any way represent recognition of a failure of conformity of the Products, there being necessary an accurate verification by the Seller.
Any direct judicial action in relation to hidden defects must be undertaken, in every case, within the period of twenty-six months after delivery of the Product.

8. Exchange and return of Products – Right of cancellation

Within 30 (thirty) days from the date of delivery of the Order, the Customer has the right to:

  • • Request the exchange of a Product with a unit of the same Product of a different colour or size; or
  • • Cancel the Contract, with no penalty and without having to provide any reason (Cancellation).

To this end, in order to ensure compliance with the above-mentioned term, the date of delivery of the Products will be taken as the date indicated on the tracking system for deliveries made available by the courier on its own website.
Where Customers decide to request the exchange of the Products or to exercise their right of Cancellation as set out above, Customers must previously notify their intention to the Seller by one of the following means of notification:

  • • For registered Customers: activating the specific procedure for Returns in the “Orders” section available within the area “Your Page” of the present Site; or
  • • For non-registered Customers: activating the specific procedure after tracing the relevant Order in the section “Orders and Returns” on the Site’s main menu;
  • • For both: contacting Customer Service via the electronic module (“Contacts” section) or sending an email to: customer.care@brunellocucinelli.it

For more detailed information, please consult the section of the Site on the Procedure of returns.
In the event that the Customer chooses to contact the Customer Service for Returns, the Customer should kindly refer to the unique identifying number for the Order, as set out in the Purchase Confirmation.
The possibility of return Products is available only in relation to Orders that have already been delivered to the Customer based on the tracking system provided by the courier.
The return or exchange form will be pre-filled out by the Seller; the Customer must verify the accuracy of the facts stated therein and, moreover, check that the notice bears the unique identifying number for the Order and, if any, the request to exchange the Product with a similar unit of the Product in a different colour and/or size.
On the return or exchange form, the Customer will be able to indicate the reason for the return and any further notes (for example, the defects encountered, if any).
After receipt of the form, the Seller will confirm receipt of the form to the Customer via email, including the return merchandise authorization ("R.M.A."). The R.M.A. could nevertheless be rescinded in the event that the Seller ascertains any failure to meet the conditions for the Return or replacement; for example, because more than 30 (thirty) days have elapsed from the date of delivery of the Products to the Customer.
For the return, the Customer will be able exclusively to contact the courier indicated by the Seller in the returns form and/or in the R.M.A. in order to arrange the return of the Products and must attach the delivery tag provided by Seller via email on the relevant parcel.
The Customer must without fail deliver the Products to the courier for the return to the Seller within 14 (fourteen) days of the date of receipt of the R.M.A.
In particular:

  • • The returned Products should be sent back with all labels, safety tags, packaging and accessories (cases, hangers, garment covers, etc.) that came with the Order;
  • • The Products, labels, safety tags, packaging and accessories should not show any sign of usage, or scratches, or have been changed in any way (worn, washed, stretched, etc.) and should be sent back in the same condition in which they were sent out by the Seller and in their original internal packaging “Brunello Cucinelli”.

However, the purchase Price and Delivery Costs will not be reimbursed in relation to:

  • • Products that have had their security tags removed or cut off; and/or
  • • Products that have been used, are incomplete (in particular where there are missing parts or accessories), ruined, damaged, in a state of deterioration or dirty. Signs of use present on the soles of shoes that have been returned will prejudice the reimbursement or replacement of the Product.
  • • Products returned without their internal packaging “[*]”.

The Customer will be considered liable for any diminished value of the Products resulting from all manipulation other than that necessary to establish the nature, characteristics and functioning of the Products.
Once the prerequisites for exchange of the Product or for Cancellation have been verified, the Seller will communicate to the Customer its acceptance of the return and will proceed to the replacement of the Product or, in the case of Cancellation, to the reimbursement of the purchase Price and of the Delivery Costs ultimately incurred by the Customer (Reimbursement).
Provided that the Customer has correctly followed the present procedure, the delivery costs for the Returns will be borne entirely by the Seller.
The Seller commits to undertake the Reimbursement procedure described above within 14 (fourteen) days from the date of receipt of the returned Products. Reimbursement will be effected via the same Payment method used by the Customer for the Order.

In the event that the Customer has returned the Products without complying with the prerequisites for Return, the Seller will not be able to recognise any right of return. In such case, the Seller will return the Product to the Customer, having previously confirmed his or her availability in this regard, reserving the right to charge any subsequent delivery costs to the same.

Customers should dispatch the Products for return from the same country where the Products were first delivered.

9. Applicable law and disputes

These Terms and Conditions of Sale and the Contracts formed under the same rules are governed by Italian law.
All disputes relating to the present Terms and Conditions of Sale and the relevant Contracts made under the same rules will be recognised by the competent Court in the place of domicile or residence of the Customer, based on the applicable law, or, upon option of the Customer, the Court of Milan. The possibility of promoting the extra-judicial resolution of disputes is guaranteed, as set out by articles 66 and 141 of the Consumer Code.

10. Communications and complaints

For every communication, notification or complaint relating to an Order and to the application of these Terms and Conditions of Sale, the Customer will be able to contact the Customer Service using the relevant form on the Site at the address Customer Care or via email to: customer.care@brunellocucinelli.it.

11. Miscellaneous

In the present Contract, the singular form includes the plural and vice versa, depending on the context.
No waiver of the right to access remedies for the breach of the present Contract on the part of the Seller represents a waiver in relation to previous or subsequent breaches of any other provision contained in the Contract.
In the event that a provision of the present Contract is found to be illegal, null or void for any reason, such provision will be considered severable from the other provisions of the present Contract and will not affect in any way the validity and effectiveness of the remaining provisions of the Contract.
These Terms and Conditions of Sale are subject to copyright; any unauthorised reproduction, even partial, is strictly forbidden.

  • 1. Site activity
  • 2. Site content and intellectual property
  • 3. Third-party content
  • 4. Disclaimer
  • 5. Use of the Site
  • 6. Personal Accounts
  • 7. Limitation of liability

Access to and navigation on this website ("Site") implies acceptance of the provisions set out in these terms of use of the Site ( "Terms of Use of the Site" or, in abbreviated form, "Terms of Use") by the user ("User"). Users who do not accept the content of the Terms of Use should stop access to and navigation of the Site.
The Terms of Use are part of the legal terms of this Site.
Brunello Cucinelli reserves the right to modify, in whole or in part, the Terms of Use. Users who do not accept such modifications should consider whether or not to continue navigating; in fact, use of the Site following the publication of the aforementioned modifications represents acceptance of the same on the User’s part.
The Site Owner is Brunello Cucinelli S.p.A. ("Brunello Cucinelli" or, alternatively, the "Owner").

1. Site Activity

The Site displays, publishes, promotes, sells and distributes the Owner’s products ("Products") under the registered brands of Brunello Cucinelli and other trademarks of the Owner (together, the "Owner’s Trademarks"), whether registered or unregistered.
Within the Site there are multiple features to inform Users of the Products and services available on the Site, and to facilitate the completion of Orders, such as, for example, the ability of Users to:

  • • Register on the Site, thereby activating a personal account in order to access areas of reserved content;
  • • Subscribe to the mailing list in order to receive newsletters relating to the Site’s Products and campaigns;
  • • Participate in promotional campaigns.

Users are invited to provide true and accurate personal information and to update their personal information ("Personal Information") as provided at registration where such is out of date, and to read the Privacy Policy and the Cookie Policy in relation to the processing of Personal Information and the rights of Users set forth by the applicable privacy protection law.

2. Site content and intellectual property

The information, photographic material, Products and in general the entire contents of the Site or any part of such contents ("Site Content") is the property of Brunello Cucinelli, its licensors or content providers. All of the Site Content is protected by intellectual property rights, including, for example, laws regarding copyright, patents, brands or other laws and international treaties regarding intellectual property rights.
The copying, downloading, distribution, modification, creation of derivative works or extracts, publication or other use or exploitation of the Site Content without the prior written consent of the Owner or, depending on the circumstances, of another rights holder, when such activity has not been expressly consented by the Site, is forbidden. The reproduction of Site Content for the purpose of sale, distribution for commercial purposes, unauthorised insertion or posting on other sites, or for a professional purpose, is also forbidden.
All the Owner’s Trademarks, both registered and unregistered, commercial names, logos and other distinctive signs of the Products and services used, visualised and howsoever contained on the Site are the exclusive property of the Owner, of subjects connected to the Owner or of the respective licensors or content providers.
These Terms of Use do not confer either on the Users or on the customers that buy Products or services on the Site ("Customers"), or to third parties, any right to use the Owner’s Trademarks; Users, Customers and third persons are reminded moreover that the use of such Trademarks for business, commercial or promotional purposes is strictly forbidden without the prior written consent of the Owner.

3. Third Party Content

The Site may include, use or visualise content created by third parties, information derived from public sources and/or links to external sites or websites managed by third parties (collectively, "Third Party Content"). The Owner exercises no control or monitoring over Third Party Content and does not assume any liability regarding the accuracy, safety or reliability of Third Party Content and cannot guarantee, and does not guarantee, that such Third Party Content is free of viruses or other features capable of damaging data and/or goods belonging to Users. Brunello Cucinelli disclaims any liability to Users in relation to any loss and damages which might be incurred and which are connected to the use of any Third Party Content.
In certain cases, the Site may include links to third party sites, which are therefore not the property or under the management or control of Brunello Cucinelli ("Third Party Sites"). The content of such sites lies outside the control appertaining to Brunello Cucinelli, who therefore disclaims any liability regarding the trueness, completeness and legitimacy of Third Party Sites. Brunello Cucinelli disclaims all liability for the contents of pages of Third Party Sites and for all the consequences following from access and navigation by Users of such Third Party Sites.

4. Disclaimer

The Owner cannot in any way guarantee that the Site, including the relevant Site Content, services and features, will be free from interruptions, that every defect encountered on the Site will be rectified or that the use of the Site will entail a specific result. The Site and Site Content are provided in their current state and are available as is. In addition to the above, the Owner does not recognise any guarantee, express or implied, including any guarantee of accuracy, completeness, non-violation of third party rights, marketability or suitability to a particular purpose.

5. Use of the Site

Users can use the Site and the Site Content exclusively for personal purposes, outside of any commercial purpose, and in a way that conforms with the Terms of Use, as well as all the applicable laws.
The use of the Site cannot in any way entail the establishment of any professional relationship with the Users, even where the latter are involved in the publication of reviews, contributions, posts of any kind, nor by way of agency relationship or editorial collaboration.
The Owner reserves the right to interrupt or suspend access or use of the Site for one or more Users, even without prior notice, where it considers that the Terms of Use of the Site have been breached or where it is necessary for reasons of security.

6. Personal Accounts

In the event of the creation of a personal account on the Site (“Personal Account”), the User commits to provide Personal Information which is true and accurate at the time of registration and to update it regularly.
Registered Users are invited to store their Personal Account access credentials in an appropriate manner and not to divulge them. Registered Users must communicate promptly to the Site any unauthorised use of the Personal Account access credentials.
Registered Users are responsible for all activity carried out via their Personal Account and may be held liable for any damages of any kind resulting from the improper use of their Personal Account access credentials or for any abuse of the services provided by the Personal Account.

7. Limitation of liability

The information regarding the Products on the Site is intended and published merely for descriptive or promotional purposes.
Notwithstanding the commitment to ensure that the information available on the Site is accurate and frequently updated, Brunello Cucinelli does not give any guarantee of trueness, completeness, accuracy or current validity of the information present on the Site, including for example the descriptions of the Products, services, prices and/or the indications of availability that appear on the Site.
The look and colours on the Site depend on the settings of the User’s device and it is impossible to guarantee that the User’s device will correctly display the colours and images published on the Site.
The Site can modify or remove, temporarily or permanently, certain Products and/or services, or modify the retail prices of such Products or services, without providing any prior notice to Users regarding such modifications.
To the extent allowed by the applicable law, Brunello Cucinelli will not in any case be liable to Users, Customers or to third parties for any damage or loss deriving from the use of the Site and/or the Site Content, including information contained on the Site (and, in particular, information relating to the Products ).
With reference to the process for purchasing Products, Users are invited to read the: Terms and Conditions of Sale:
Brunello Cucinelli disclaims any liability for any damage, direct or indirect, regardless of the cause, origin, nature of the consequences of such damage, including, for example, the costs incurred or any other loss of intangible goods deriving from the use of the Site or from the inability to use it or from reliance on the information, directly or indirectly, available on the Site.
The User also accepts to hold harmless and indemnify Brunello Cucinelli or other companies belonging to the Brunello Cucinelli Group in relation to any legal action, demand, claim on the part of third parties including damages and costs, including legal costs, originating from or connected to the irregular and/or illegal use of the Site, as defined above, on the part of the Users or other persons subject to their control or direction.
These Terms of Use are subject to copyright; any reproduction, even in part, is therefore forbidden.

Product exchanges and Returns

Customers can exchange a Product for an item of different colour and size, when it is available in stock or cancel the Order within 30 (thirty) days from the date of delivery of the Product without the need of providing any explanation.
In case of cancellation of an Order, the Seller will proceed to refund the Customer for the full Purchase price in a prompt manner after receiving the returned Products from the Customer. Refunds will be carried out via the same Payment method initially used by the Customer for the Order.
To apply for a Product exchange or to cancel an Order, Customers must first ask the Seller to release a Returns Merchandise Authorization (“ R.M.A”) before returning any Product.
Customers can apply for the release of the R.M.A. in the following ways:

  • • for registered Customers: by activating the specific procedure for Returns in the “Order” section available inside the “Your Page” area of this Site; or
  • • for unregistered Customers: by activating the specific procedure after searching the relevant Order in the “Orders and Returns” section on the Site main menu;
  • • for both: by contacting the Customer Service via the electronic form ( Contact us section) or by sending an e-mail to: customer.care@brunellocucinelli.it

When contacting the Customer service for returns, Customers are kindly requested to specify the unique identifying number of the Order.
Every Product must be returned bearing all security tags and labels. It should also include all the original packaging and accessories (case, hangers, garment covers, etc.) received with the Order; it must not show any signs of use, scratches or be altered in any way (worn, washed, ironed, etc.) and the Product must be returned in the same condition it was shipped in and in its original packaging. All shoes should be tried on a carpeted surface; in case of any sole degradation, Brunello Cucinelli reserves the right to refuse the return of the shoes.
The Seller offers Customers a complimentary return service free of any shipping charges (“ Complimentary return service”). In order to enjoy this service, Customers are required to complete the electronic Return request with the pickup address, pickup date, contact details and attach a specific return shipping label supplied by the Seller for the Product return. If the Customer decides not to select a pickup date at the moment of submitting the electronic Return request, they must contact directly DHL ( www.dhl.com) to confirm the pickup date.
Customers must always return the Products within 14 (fourteen) days after receiving the R.M.A.
Any other method of returning the Products outside of the Complimentary return service will be at the Customer’s expense. By using any other option outside of the Complimentary return service to return the Products, Customers acknowledge and agree to be liable for any loss or damage to the Products during the return process.
Customers are kindly asked to dispatch the Products for return from the same country where the Products were first delivered. If this is not possible, they should first contact the Seller by email at customer.care@brunellocucinelli.it. to verify the most suitable alternative solution to return the Products.
The Seller may refuse to accept any further Orders from a Customer after multiple returns on previous purchases by the same Customer.

COOKIE POLICY

 

Premise

This cookie policy refers exclusively to the website shop.brunellocucinelli.com("Website") and must be understood as an inherent part of the Privacy Policy of the same.

 

Definitions, characteristics and application of the legislation

Cookies are small text files that the websites visited by the user send and record on his/her personal computer or mobile device, these cookies are then re-transmitted to the same websites upon the user's subsequent visit. Precisely because of cookies, a website remembers the user's actions and preferences (such as login data, chosen language, font size, other display settings, etc.) in such a way that they do not have to be newly indicated when the user returns to visit the above-mentioned website or browse from one page to another. Therefore, cookies are used to perform computer authentications, to monitor sessions and store information concerning the activities of the users who access a website. Cookies may also contain a unique identification code that enables a user's browsing within the website to be tracked for statistical or advertising purposes. While browsing a website, the user may also receive cookies from websites or web servers other than the one he/she is visiting (so-called "third-party" cookies) on his/her computer or mobile device. Some operations may not be able to be performed without the use of cookies, which in some cases are, therefore, technically necessary for the functioning of the above-mentioned website.

There are various types of cookies, according to their characteristics and functions, and these can remain on the user's computer or mobile device for different periods of time: so-called session cookies, which are automatically deleted when the browser is closed; so-called persistent cookies, which remain on the user's devices until a predetermined deadline.

According to the legislation in force in Italy, the user's express consent is not always required for the use of cookies. In particular, "technical cookies", namely cookies used for the sole purpose of transmitting a communication over an electronic communications network, or used to the extent strictly necessary to provide a service explicitly requested by the user, do not require such consent. In other words, these are cookies that are indispensable for the operation of the website or that are necessary to perform activities requested by the user.

Among the technical cookies which do not require express consent for their use, the Italian Data Protection Authority (see Identification Provision of simplified procedures for the information and the acquisition of consent for the use of cookies dated May 8th, 2014, hereinafter referred to as "Provision") also include:

"cookie analytics", where used directly by the webmaster to collect information, in aggregate form, on the number of users and how they visit the website,

browsing or session cookies, which ensure normal browsing and accessibility of the website (allowing, for example, to make a purchase or login to access restricted areas);

functional cookies, that allow the user to browse according to a set of selected criteria (for example, the language, the products selected for purchase) in order to improve the service provided to the same.

 

Conversely, for "profiling cookies", that is, those designed to create user profiles and used to send advertising messages in line with the preferences expressed by the same user in the context of web-browsing, the user's prior consent is required.

Types of cookies used on this Website

The Website uses the following types of cookies and offers the possibility to de-select the same, with the exception of third-party cookies which require the user to refer directly to the relative selection and de-selection methods of the respective cookies, indicated via the links:

(Browsing or session) technical cookies are strictly necessary for the operation of the Website, or to allow the user to take advantage of the contents and services requested.

Cookie analytics, which allow the Webmaster to understand how users use the website. These cookies do not collect any information regarding the user's identity or any personal data. Such information is treated in an aggregate and anonymous manner.

Functionality cookies used to activate specific functions of the Website and a series of selected criteria (for example, the language, the products selected for purchase) in order to improve the service provided.

Profiling cookies are designed to create profiles relative to the user and are used in order to send advertising messages in line with the preferences expressed by the user when web-browsing.

 ATTENTION: by disabling technical and/or functionality cookies, the Website may not be accessible or certain services and specific functions of the Website may be unavailable or may not work properly and the user may be forced to change or manually enter certain information or preferences every time they visit the Website.

Brunello Cucinelli uses third-party cookies, namely cookies of websites or web servers other than those of the Data Controller, used for the purposes of these third parties, including profiling and analytical cookies. Please note that these third parties, listed below with the respective hypertext links to the privacy policies, act as independent data controllers of data collected through the cookies they send. Therefore, the user must refer to their policies regarding the processing of personal data, disclosures and any methods of obtaining consent (selection and de-selection of the respective cookies).

Links to the respective disclosures on the use of cookies are listed below which grant access to the consent forms provided (as required by the Provision):

Google: https://www.google.it/intl/it/policies/technologies/types/Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en-GB
Google Doubleclick: https://www.google.com/settings/ads/plugin

Microsoft Bing: https://advertise.bingads.microsoft.com/en-gb/resources/policies/privacy-and-data-protection-policies

Yahoo: https://policies.yahoo.com/ie/en/yahoo/privacy/topics/cookies/index.htm

Yandex Metrica: https://metrica.yandex.com/about/info/data-policy/

Facebook : https://www.facebook.com/help/164968693837950

Decibel Insight : https://www.decibelinsight.com/optout

Cookies sent directly via the Website are shown below in detail:

Cookies found on the Website

Type

Name

Cookie

Functionality and purpose

Duration

TECHNICAL COOKIES

weird_get_top_level_domain

 

Identifies the root domain of the page.

Session

TECHNICAL COOKIES CookieConsent Stores the user's cookie consent state for the current domain. 1 year
TECHNICAL COOKIES bannerShowed Collects the information on this site's Cookie Law banner. 1 year
TECHNICAL COOKIES isEnabled Collects the information enabled for browsing the site. 1 year
TECHNICAL COOKIES session Collects the information on the start of the site browsing session. 1 year

TECHNICAL COOKIES

dwsid (replaces sid)

Collects session information related to browsing and any possible errors that could be generated in the delivery of content and the functionalities of the website.

Session

TECHNICAL COOKIES

dwsecuretoken_XXXXX

Collects anonymous information regarding https protocol management.

Session

TECHNICAL COOKIES

dwanonymous

Used to assign a causal and anonymous identifier to non-registered users.

6 months

TECHNICAL COOKIES

dwac_XXXXX

Collects anonymous information about conduct on the website that is communicated to the analytical software.

Session

TECHNICAL COOKIES

dw_dnt

Used to convey product recommendations and personalized content

Session

TECHNICAL COOKIES cq_bc Used by the site to customize browsing of the site. 1 year
TECHNICAL COOKIES _fbp Used by Facebook to identify the user via a unique anonymous cookie ID. 1 day

TECHNICAL COOKIES

__cfduid

Used to identify safe traffic to the site.

1 year

TECHNICAL COOKIES

__cq_dnt

Used to understand if product recommendations have been accepted.

1 year

TECHNICAL COOKIES

cqcid

Collects information about anonymous or logged-on users to measure and, therefore, improve performance and support the personalisation of content on the website.

Session 

TECHNICAL COOKIES

__cq_seg

Contains information to customize the search within the site.

30 days

TECHNICAL COOKIES

__cq_uuid

Used to collect anonymous information about user activity on the site.

1 year

TECHNICAL COOKIES

uuid

Contains a random ID to collect data for analytical purposes.

13 months

TECHNICAL COOKIES

locale

Identify the language preference for site navigation.

Session

TECHNICAL COOKIES _ga They allow the analysis on the use of the site by users in order to improve the contents and services offered. As part of the activity, information relating to navigation is collected, for example the pages visited by the user, the time since the last visit to the site; session information such as the duration of the visit and the time spent on the page; information on the source of origin of the visits. 2 years
TECHNICAL COOKIES _gcl_au Used by Google to identify the user via a unique anonymous cookie ID embedded in all Google products. 4 months
TECHNICAL COOKIES _gid They allow the analysis on the use of the site by users in order to improve the contents and services offered. As part of the activity, information relating to navigation is collected, for example the pages visited by the user, the time since the last visit to the site; session information such as the duration of the visit and the time spent on the page; information on the source of origin of the visits. 1 day

TECHNICAL COOKIES

da_sid

Decibel Insight

To improve your browsing experience and the contents presented, these cookies help us understand how users browse the site and which areas of the pages they visit attract the most attention. This cookie stores an ID relating to the user’s visit.

Session

TECHNICAL COOKIES

da_lid

To improve your browsing experience and the contents presented, these cookies help us understand how users browse the site and which areas of the pages they visit attract the most attention. This cookie stores an ID relating to the user’s visit.

2 years

TECHNICAL COOKIES

aka_debug

Vimeo

Analytics

Session or 30 days

TECHNICAL COOKIES

vuid

2 years

TECHNICAL COOKIES

igodigitaltc2

Salesforce Marketing Cloud

They allow the analysis on the use of the site by users in order to improve the contents and services offered.

10 years

TECHNICAL COOKIES

igodigitalst

Session

TECHNICAL COOKIES

igodigitalstdomain

Session

Profiling - Third Party

Yabs-sid

Yandex (only in Russia and Kazakistan)

They collect information about the interests and preferences of the user in order to customize the advertisements.

Session or 24 hours

yandexuid

1 year

yp

10 years

Profiling - Third Party

UET MUID

Bing

 

1 year

Profiling - Third Party

IDE

Doubleclick

They collect information about the interests and preferences of the user in order to customize the advertisements. Allow tracking of campaigns delivered through Doubleclick itself for reporting.

13 months

Profiling - Third Party

fr

Facebook Pixel

The Facebook Pixel cookie allows the advertiser to track conversions that occur on the website as a result of advertising on Facebook and / or Instagram. For example, in the case in which you want to monitor the conversion to a particular campaign, the cookie communicates to Facebook every time a user has interacted with a particular campaign on the site. Facebook compares the conversion event with the group of people who were shown the advertisement or who clicked on it in order to provide Brunello Cucinelli with information that helps to understand the progress of the advertising campaign.

3 Months

 

 

4. How to view and modify cookies through the user's web navigation interface (so-called browser)
The user can select which cookies to authorise through the specific procedure set out in the Cookie settings section, as well as authorise, block or delete (in whole or in part) cookies through the specific functions of their browser. However, in the event that all or some of the cookies are disabled, the Website may become inaccessible, or certain services or specific functions of the Website may no longer be available or not function correctly and/or the user may be forced to change or manually enter certain information or preferences each time he/she visits the Website.
To disable these cookies or to get more information on how to set preferences on the use of cookies via the web browser, users may consult the relevant instructions:

Internet Explorer

Firefox

Chrome

Safari

 

5. Cookie Settings

Subsequently, the user may make a choice and specifically indicate which cookies to authorise.
Users are informed that not authorising the use of technical cookies may make it impossible to use the Website, view its contents and take advantage of the related services. Inhibiting functionality cookies could mean that some services or certain functions of the Website are not available or do not function correctly and the user may be forced to change or manually enter some information or preferences each time they visit the Website. 

The lack of authorisation with respect to other cookies indicated by third parties will not affect the operation of the Website; however, since such types of cookies are sent exclusively by third parties and the Webmaster cannot control the sending of such cookies to the user's terminal, the relative objection can only be exercised by accessing the consent forms prepared by the above-mentioned third parties, if any, or through the user's browser settings. Links to the privacy policies and eventual consent forms for the receipt of cookies prepared by the third parties that send cookies through the Website are provided in the section Types of cookies used on the Website.

With regard to cookies directly sent by the Webmaster, as well as via the procedure made available on this page, the user can block or delete cookies (in whole or in part) through the specific functions of his/her navigation browser (in this regard, see the above). 

Choices made by the user in relation to cookies on the Website will, in turn, be recorded in a special technical cookie, possessing the characteristics displayed in the table of cookies. However, said cookie may, in some circumstances, not function correctly: in such cases, we recommend that the user delete any unwanted cookies and inhibit their use through the functionality of his/her web browser. 

The user's preferences in relation to cookies will be reset if he/she uses different devices, or browsers to access the Website. 

 

 

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