RETURNS AND EXCHANGES
Brunello Cucinelli will replace or
refund any product purchased from the online Boutique that does not
conform to your expectations, provided that you submit your request
within 30 days from the product delivery date. The date is determined
by the courier tracking system. For this purpose, terms and conditions
explicated in terms and condition apply.
Please follow the steps below to make a return or exchange:
1. Visit the online Boutique at shop.brunellocucinelli.com
Registered customers will be able to select the order they wish to return in the section “Order” under the “Your Page” section. If you have not registered for an account, you will need to access "Orders and Returns" from the main menu and search for your order using the order number, email address and postal code of the billing address that was included in your “Purchase Confirmation”. Once you have selected the order, you may begin the return or exchange process. If possible, please provide a reason for the return or exchange so we can better serve you in the future.
2. Confirm the pick-up details for your return
You must provide your pick up address and telephone number on the online form as they will be shared directly with the courier. You will have the option to specify a date for pick up. Once you have completed the online form, we will send an email confirmation of your request for return or exchange that will include the (RAN) Return Authorization Number. In the event that the collection date indicated does not satisfy your needs, you will need to contact the courier directly through the telephone number listed at www.dhl.com to agree on a date for pick up. The courier will require the shipment tracking number included in the ‘Return or Exchange confirmation’ email. Alternatively, you can contact our Customer Care.
3. Print the documents for the courier
Once you receive the email confirmation of your return or exchange request, please print the following documents:
- 1. The label to be attached to the outside of the package;/li>
- 2. The receipt to be signed by the courier that certifies the pick up of your package.
4. Prepare your package for the return shipment
Store the products that you intend to return or exchange in their Brunello Cucinelli packaging and place them inside the original outer packaging. Please make sure that all the labels of previous shipment are removed. If the outer packaging is too damaged, you will need to replace it with a similar package that guarantees adequate protection of the products. Finally, seal the package carefully and attach the shipping label for the courier.
Please make sure that the security tag and hang tags of the products that you intend to return have not been removed. Any packaging and accessory shipped in the original packaging must also be returned. The products must not show any signs of wear, use or be altered in any way. The lack of one of the previously described requirements makes it impossible to accept the return request.
5. Deliver the package to the courier
Deliver the package and the invoice of return to the courier, as per the date and hours previously agreed and ask the courier sign the delivery receipt.
We remind you that a single request for return may only concern products contained within a single order. For different orders, separate requests must be made. We inform you that no exchange or return can be processed at our Boutiques. Brunello Cucinelli products must be delivered to the courier for shipment within 15 days after receiving the authorization for return or exchange. After receiving the product and having it reviewed by our Quality Control Staff, we will inform you of the acceptance of the return or exchange. In the event that an exchange request is accepted, the new product delivery service will be handled by Brunello Cucinelli and we will provide you with updated tracking information. If your return or exchange request is rejected, any additional shipping costs will not be refunded.
Please do not hesitate to contact us with any questions.