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Our Customer Care is available from Solomeo, Italy, Monday through Friday from 8:30 a.m. to 6:30 p.m. and Saturday from 9:00 a.m. to 5:30 p.m. CET/CEST. Outside of these hours, as well as on Italian holidays, our team is still available, but may respond from our Brunello Cucinelli offices in New York City, Los Angeles and Shanghai, depending on the local time zone.