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Our Customer Service is available Monday through Friday, from 8:30 a.m. to 8:30 p.m. and Saturday from 8:30 a.m. to 5:30 p.m. EDT / EST. Outside of these hours, as well as on national holidays, our team is still available, but may respond from our Brunello Cucinelli offices in Solomeo and Shanghai, depending on the local time zone.