Our commitment to protect dignity and human privacy
Information regarding the personal data processing policy pursuant to Article 13 of Legislative Decree No. 196/2003, in addition to EU Regulation 679/2016
Brunello Cucinelli S.p.A., in our capacity as Data Controller
(hereinafter referred to as:
"Brunello Cucinelli" or
according to Legislative Decree no. 196/2003 ("Code"), as well as EU Regulation 679/2016
referred to as "Regulation") - considers the privacy and protection of personal data to be one of
any personal data to the Data Controller, because it contains important information regarding the
of your personal data.
- • is provided in relation to the websites https://shop.brunellocucinelli.com and https://shop.brunellocucinelli.cn (hereinafter referred to as the "Website");
- • is an integral part of the Website and the services we offer;
- • is provided to those who interact with the web services of the Website, either through simple consultation or through the use of specific services made available through the Website (for example, purchasing products, filling out online forms to request information or subscribing to the Newsletter service) pursuant to art. 13 of the Code, as well as article 13 of the Regulation.
The processing of your personal
data shall follow the principles of correctness, lawfulness, transparency, purpose and retention
minimisation, accuracy, integrity and confidentiality, as well as the principle of accountability
to art. 5 of the Regulation. Therefore, your personal data will be processed in accordance with the
legislative provisions stipulated in the Regulation and the confidentiality obligations prescribed therein.
Personal data processing means any operation or set of operations which is carried out on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
- 1. DATA CONTROLLER AND DATA PROTECTION OFFICER
- 2. PERSONAL DATA SUBJECT TO PROCESSING
- a. Web browsing data
- b. Data provided voluntarily by the user
- c. Third party data voluntarily provided by the user
- d. Special categories of data
- e. Cookie
- 3. PURPOSE OF DATA PROCESSING
- 4. LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF PROCESSING
- 5. PERSONAL DATA RECIPIENTS
- 6. TRANSFERS OF PERSONAL DATA
- 7. RETENTION OF PERSONAL DATA
- 8. DATA SUBJECT'S RIGHTS
- 9. MODIFICATIONS
- 10. CONTACT US
1. DATA CONTROLLER AND DATA PROTECTION OFFICER
The Data Controller is Brunello Cucinelli S.p.A. with registered office in Corciano (PG, Italy), hamlet of Solomeo, Viale Parco dell'Industria no. 5, tax code and registration number of the Perugia Register of Companies 0188612054. The Data Protection Officer of Brunello Cucinelli S.p.A. can be contacted at the headquarters of the Data Controller at the address indicated above and by email at: email@example.com
2. PERSONAL DATA SUBJECT TO PROCESSING
We inform you that the
personal data being processed may consist of a form of identification, such as a name, an
number, location data, an online identifier or one or more characteristic elements of your physical,
physiological, psychological, economic, cultural or social identity that is suitable to render the data
identified or identifiable, depending on the type of services requested (hereinafter only referred to as
The following personal data is processed through the Website:
- a. Web browsing data
- b. Data voluntarily provided by the user
- c. Third party data voluntarily provided by the user
- d. Cookies and other tracking technologies
During their normal course of operation, the computer
systems and software procedures used to operate this
Website acquire certain personal data, the transmission
of which is implicit in the use of internet communication
protocols. This information is not collected
with the intent of associating it with identified users
but, by its nature, it could lead to the identification
of users through processing and association with
data held by third parties. This category of data includes
IP addresses or domain names of computers
used by users who connect to the Website, the URI (Uniform
Resource Identifier) addresses of requested
resources, the time of the request, the method used to submit
the request to the server, the size of
the file received in reply, the numerical code indicating the
status of the reply given by the server
(successful, error, etc.) and other parameters regarding the
user's operating system and computer environment.
This data is used for the sole purpose of obtaining
anonymous statistical information on the use of the
Website to check its correct functioning, to identify
anomalies and/or misuses; in any event, they are
deleted immediately after processing. The data could
be used to ascertain responsibility in the event
of hypothetical computer crimes to the detriment of
the Website or third parties.
Except for specific information contained therein, this Privacy
Policy is also intended for the processing
of data voluntarily inserted by you when filling out the
various forms contained on the Website. With
reference to the latter, we invite you not to include information
that may fall within the group of special
categories of personal data pursuant to art. 9 of the Regulation
([...] personal data revealing racial
or ethnic origin, political opinions, religious or philosophical
beliefs, or trade union membership,
genetic data, biometric data intended to uniquely identify a natural
person, data relative to a person's
health, sex life or sexual orientation).
using the services offered by the Website, the personal data you communicate to Brunello Cucinelli
be processed by third parties (such as in the case of purchasing products to be sent to third
With respect to these hypotheses, you become the autonomous data controller, assuming all legal
and responsibilities. To this effect, you fully indemnify us against any objection, claim, request
compensation for damages from processing, etc. that the Data Controller receives from third parties
personal data has been processed, through your use of the Website's services, in violation of the
rules on the protection of personal data. In any event, if you provide or otherwise process
data of third parties when using the Website, as of now, you guarantee that this particular
of data processing is based, where necessary, on the prior acquisition - by yourself - of the
of the third party to process information concerning him/her and you assume all related liability.
on cookies used by the Website is available
3. PURPOSE OF DATA PROCESSING
Your personal data will be processed, with your consent where necessary, for the following purposes, where applicable:
- 3.1. to allow navigation of the Website and the delivery of services made available by the Data Controller, including the management of the Website's security, as well as the contractual and administrative/accounting relationships;
- 3.2. to inspect specific requests addressed to the Data Controller, including any requests for Customer Assistance sent by completing the "Contact Us" form;
- 3.3. to fulfil any obligations stipulated by applicable laws, regulations or European legislation, or to satisfy requests from authorities;
- 3.4. to conduct direct marketing via email for products which are similar to those you have already purchased, pursuant to art. 130, paragraph 4 of the Code, unless you have expressly refused to receive such communications, which you may express during registration on the Website or on subsequent occasions;
- 3.6. to analyse your preferences, habits and choices as a consumer, in order to send you personalised commercial communications and proposals as well as to carry out general analyses for strategic orientation and commercial intelligence purposes;
- 3.7. to communicate your personal data to other companies belonging to the Brunello Cucinelli Group for the purposes of sending you their promotional and marketing communications, including newsletters and market research, using both automated tools (SMS, MMS, email, push notifications, fax) and other means (paper mail, telephone);
- 3.8. for statistical purposes, without it being possible to trace your identity.
Specific security measures have been implemented in order to prevent data loss, illicit or incorrect use of data and unauthorised access.
4. LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF PROCESSING
The legal basis for processing personal
data for the purposes set out in section 3.1 and 3.2 is art. 6 ( 1 )(b) of
the Regulation ([...] processing
is necessary for the performance of a contract to which the data subject is
a party or for the execution
of pre-contractual measures taken at the request of the same), inasmuch as processing
is necessary for
the provision of services. The provision of personal data for these purposes is optional, but
to provide it would make it impossible to activate the services requested.
The purpose referred to in section 3.3 represents a legitimate processing of personal data pursuant to art. 6 ( 1 )(c) of the Regulation ([...] processing is necessary for compliance with a legal obligation to which the Data Controller is subject). In fact, once the personal data has been conferred, the processing must comply with the legal obligations to which the Data Controller is subject.
5. PERSONAL DATA RECIPIENTS
- 5.1. subjects that typically act as data processing supervisors pursuant to art. 29 of the Code and 28 of the Regulation, namely: i) persons, companies or professional firms that provide assistance and advice to Brunello Cucinelli on accounting, administrative, legal, tax and financial matters; ii) subjects delegated to carry out technical maintenance activities; iii) credit institutions and insurance companies and brokers;
- 5.2. persons, entities or authorities who require the communication of your personal information as mandated by law or by order of the authorities;
- 5.3.. persons authorised by the Data Controller, pursuant to art. 30 of the Code and 29 of the Regulation, to process the personal data necessary to carry out activities strictly related to the provision of services, who are committed to respecting your confidentiality or have an appropriate legal confidentiality obligation;
- 5.4. Brunello Cucinelli Group companies, limited to the pursuit of internal administrative purposes;
- 5.5. Brunello Cucinelli Group companies, limited to the pursuit of the purposes set out in point 3.7, subject to your explicit consent (as specified in point 4).
These subjects are collectively defined as
6. TRANSFERS OF PERSONAL DATA
7. RETENTION OF PERSONAL DATA
data that is processed for the purposes set out in sections 3.1 and 3.2 will be kept for the time
necessary to achieve those same purposes. With regard to information processed for the provision
services, the Data Controller will keep this personal data for the period of time envisaged and
by Italian law to protect its own interests (Article 2946 of the Italian Civil Code and ff.).
Personal data processed for the purposes set out in section 3.3 will be kept up until the time stipulated by the specific obligation or applicable law.
For the purposes set out in section 3.4, your personal data will be processed until you present an objection to its processing.
8. DATA SUBJECT'S RIGHTS
Pursuant to art. 7 of the Code, at any time, you have the right to obtain
confirmation of the existence or
otherwise of your personal data and to know its content and origin,
verify its accuracy or request its
integration, updating, or rectification; you have the right to request
the cancellation, transformation
into anonymous form or blocking of data processed in breach of the
law, and to oppose, in any event,
and for legitimate reasons, its processing. Starting from 25 May 2018
you also have the right to request
access to your data, to oppose its processing, to request the limitation
of its processing in the cases
provided for by art. 18 of the Regulation, where technically possible,
as well as obtaining the data
concerning yourself in a structured common-use format that is readable
via an automatic device, in the
cases provided for by art. 20 of the Regulation.
In any case, you are always entitled to lodge a complaint with the competent supervisory authority (Italian Data Protection Authority), pursuant to art. 77 of the Regulation, if you consider the processing of your data to be in violation of the law in force.
10. CONTACT US
To exercise the above rights or for any other requests, please write to the Data Controller at the physical address indicated above, or via the dedicated contact details, preferably inserting the wording "request for exercise of privacy rights" in the subject field of the communication.
- 1. Customers
- 2. Acceptance of an Order – Contract of Sale
- 3. Payments
- 4. Shipping and deliveries
- 5. Prices
- 6. Vouchers and discount codes
- 7. Defective and non-conforming Products – Guarantee
- 8. Exchange and return of Products – Right of cancellation
- 9. Applicable law and disputes
- 10. Communications or complaints
- 11. Miscellaneous
The Terms and Conditions of Sale for the purchase
of products by Brunello Cucinelli ("Products")
displayed on this site ("Site") owned and managed
by Brunello Cucinelli S.p.A. ("Brunello Cucinelli"
or, alternatively, the "Seller"), are included
in the present contract of sale ("Contract").
Every user visiting the Site ("User") is invited to view the Contract before completing an order for purchase of Products on the Site ("Order"). The purchase of Products on this Site implies the acceptance of these Terms and Conditions of Sale.
Any modification or amendment to these Terms and Conditions of Sale will immediately become effective after being published on this Site and will regulate all the subsequent sales of Products.
The purchase of Products on this Site is allowed only
to customers ("Customers")
- meaning natural
persons, eligible to execute and perform binding
agreements according to the applicable law or under
guardian) consent, when needed, outside of any business or professional
When submitting an Order, Customers must provide all the personal information required by this Site, including but not limited to their own first name, surname, birth date, email address, billing and delivery address. All such information must be true, accurate and up to date.
Users cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder.
Products sold on this Site are not meant for resale.
2. Acceptance of an Order – Contract of sale
Following the electronic
submission of an Order, the Customer will receive a specific email confirming receipt of the Order.
Such communication serves to notify the Customers that the Order has been received, and to provide them with the relevant unique identifying number for the Order. That does not in any way represent acceptance of the Order on the part of the Seller. If any piece of information in the confirmation email appears incorrect, the Customer must promptly inform the Seller’s customer service ("Customer Service") via email to: firstname.lastname@example.org or via the link included in the confirmation email.
The acceptance of the Order on the part of the Seller will take place only when the latter sends the purchase confirmation to the Customer by email ("Purchase confirmation"), usually at the same time as the despatch of the Products. The relevant Contract should be considered finalised at the time of receipt of the Purchase confirmation on the part of the Customer.
Before that time, the Seller reserves the right to refuse acceptance of an Order at its discretion. In particular, the Seller shall not be responsible, in any way, in the event that a Product that has been ordered is removed from the Site following the submission of the relevant Order. It may in fact occur that the Site erroneously displays Products that are not available at that time.
In the case of partial unavailability of the Order, Customer Service will contact the Customer in order to confirm that the Customer wishes to (a) receive a partial Order, (b) the complete Order over numerous deliveries, or (c) to cancel the Order.
In the case of total unavailability of the Order, however, the Customer Service will contact the Customer in order to inform the Customer that the Order will not be processed, and will cancel the relevant Order. In such case, no charge will be imposed in relation to the Customer.
Orders may be made using major credit cards, debit cards
or other methods of payment available on the Site (collectively, the "Payment
The Seller will proceed to charge the price of the purchase, as defined below ("Price"), at the same time as the acceptance of the Order. However, prior to the acceptance of the Order, security checks may be carried out regarding the Payment method chosen by the Customer for the Order, or a pre-authorisation or a pre-charge for the sake of caution.
The Seller uses a primary gateway for the authorisation of payments for Orders ("Payment gateway"); as a result, the Seller will not directly manage any financial information relating to the Payment method used by the Customer, nor will the Site process any financial information provided for the completion of the Order.
The Payment Gateway protects the details of the credit or debit card used, encrypting sensitive information in order to ensure that they are transmitted securely. The Site uses Secure Socket Layer (SSL) technology in order to guarantee a higher level of security for every Order.
In the unlikely event of error, negligence or any wrongdoing in relation to the management of the transaction linked to an Order by the Payment Gateway and/or the intermediary systems for payment, neither the Seller nor the Site will be responsible for such error, negligence or wrongdoing.
The Seller reserves the right to cancel a transaction and the relevant Order in the event that it appears that fraudulent use is being made of the Payment method adopted for the Order. Moreover, the Seller and the Site will not be responsible in the event that illegal use is made of a Payment method by third parties which is not connected to any error or negligence by the Site or the Seller.
4. Shipping and deliveries
The Seller despatches and delivers the Orders using major couriers.
The Seller commits itself to deliver the Orders to Customers in a precise and timely manner, in conformity with the terms of delivery shown on the Site at checkout and, in every case, within 30 (thirty) days from the date of notification of the Purchase confirmation to the Customer.
The Purchase Confirmation is usually sent to the Customer at the time the Products are despatched to the courier for delivery.
In certain circumstances, such as, for example, during sales periods or the closure of the business, delivery times may vary. The Seller shall not be held responsible for delays in delivery that are not connected to its fault or negligence. To this extent, the Seller shall be exempt from responsibility for delays due to force majeure, strikes, natural disasters, occurrences related to customs procedures, and any other occurrence relating to the provision of delivery services or any other circumstance outside its control.
Customers are encouraged to do everything in their power to facilitate the delivery of the Order, making themselves available for receipt or delegating to a third party.
The courier will make a first attempt at delivery of the Order at the address indicated by the Customer. Where the outcome of the delivery is negative, the courier will inform the Customer of the attempt at delivery and will try to arrange a subsequent delivery of the Order with the Customer.
In the event that the courier is definitively unable to deliver the Order, Customer Service will contact the Customer in order to verify his or her interest in a new despatch.
At the time of delivery, the Customer must verify the exactness of the number of the parcels and the integrity of the external packaging. In the event that the Customer finds anomalies with the delivery, for example in relation to the number of parcels or damage to the external packaging, the Customer must conditionally sign the delivery document and contact the Customer Service. In the event that the Customer fails to do so, the Customer will not be able to bring a claim in relation to the delivery, save for as provided under article 8 below in relation to hidden faults and in respect of any applicable consumer protection law.
The Customer may contact Customer Service by filling in the form provided on the Site (Contact us section) or to the email addres: email@example.com.
Selecting a different country for delivery, the prices, general terms, and availability of the items may change. For further information, see the shipping section.
All the prices published on the Site are inclusive of VAT ("Prices").
Regarding the costs of delivery of the Order ("Delivery
Costs"), the Customer must refer to the information provided in the section "Shipping".
The total amount of the Delivery Costs (where such are owed), inclusive of VAT, will be visible in the summary of the Order during the checkout procedure, and will be stated in the Purchase confirmation sent to the Customer following acceptance of the Order.
Any amendments made to the Prices will have effect from the date of their publication on the Site, with no retroactive effect on Orders that have already been accepted via a Purchase confirmation.
Except in the event of a recognisable error in accordance with article 1431 c.c., the Seller reserves the right to refuse acceptance of an Order for reason of error in the Price published on the Site or indicated in the email sent to confirm the receipt of the Order, that is, before the acceptance of the same Order by the Seller.
6. Vouchers and discount codes
As part of marketing campaigns, the Seller may make
available to Customers vouchers and discount codes for purchasing
products on the Site
Such vouchers and discount codes can never be used for purchases at Boutiques.
Vouchers and discount codes sent out by the Seller are not reimbursable in any case.
7. Defective and non-conforming Products – Guarantee
Subject to the provisions set
out in article 4 above, the Seller assumes responsibility for every defect in the Products.
The Seller guarantees the Customer that Products sold are not defective and that they conform to what has been set out in the Contract, that is, in particular, that the Products:
- • Conform to the description provided on the Site and possess the qualities of the Products that the Seller has presented to the Customer as a sample or model;
- • Are appropriate for the purpose that goods of the same kind are normally used for;
- • Possess the usual qualities and characteristics of goods of the same kind, and that the Customer can reasonably expect, taking into account the nature of the good.
For technological reasons, neither Brunello Cucinelli, nor
can guarantee that the visualisation of the colours on the
screen will always be accurate.
Marginal differences between the description of the Product on the Site and the actual characteristics of the Product will not be considered cause for non-compliance of the Product for the purposes of the present Contract.
The guarantee of conformity of Products sold on the Site lasts for a period of 2 (two) years from the date of receipt of the Products on the part of the Customer.
In the event that a non-compliant Product is delivered, the Customer will be able to request the reinstatement, at no expense, of the conformity of the Products by way of repairs or replacement. Where that is not possible, the Customer will have the right to a correspondent reduction in the Price of the purchase or to the refunding of the Price and (where incurred) the Delivery Costs. These Terms and Conditions of Sale shall not affect any statutory consumer right.
The Customer will notify the Seller of any failure of conformity of the Products within a period of 2 (two) months from the date on which such failure of conformity is discovered by completing the form available on the site at Returns procedure
After receiving notice from the Customer, the Seller will contact the Customer to arrange the collection of the Products directly with the Customer.
The mere receipt of the Products on the part of the Seller after the initiation of the current procedure does not in any way represent recognition of a failure of conformity of the Products, there being necessary an accurate verification by the Seller.
Any direct judicial action in relation to hidden defects must be undertaken, in every case, within the period of twenty-six months after delivery of the Product.
8. Exchange and return of Products – Right of cancellation
Within 30 (thirty) days from the date of delivery of the Order, the Customer has the right to:
- • Request the exchange of a Product with a unit of the same Product of a different colour or size; or
- • Cancel the Contract, with no penalty and without having to provide any reason (Cancellation).
To this end, in order to ensure compliance with the
above-mentioned term, the date of delivery
of the Products will be taken
as the date indicated on the tracking system for deliveries made
available by the courier on its own website.
Where Customers decide to request the exchange of the Products or to exercise their right of Cancellation as set out above, Customers must previously notify their intention to the Seller by one of the following means of notification:
- • For registered Customers: activating the specific procedure for Returns in the “Orders” section available within the area “Your Page” of the present Site; or
- • For non-registered Customers: activating the specific procedure after tracing the relevant Order in the section “Orders and Returns” on the Site’s main menu;
- • For both: contacting Customer Service via the electronic module (“Contacts” section) or sending an email to: firstname.lastname@example.org
For more detailed
information, please consult the section of the Site on the Procedure
In the event that the Customer chooses to contact the Customer Service for Returns, the Customer should kindly refer to the unique identifying number for the Order, as set out in the Purchase Confirmation.
The possibility of return Products is available only in relation to Orders that have already been delivered to the Customer based on the tracking system provided by the courier.
The return or exchange form will be pre-filled out by the Seller; the Customer must verify the accuracy of the facts stated therein and, moreover, check that the notice bears the unique identifying number for the Order and, if any, the request to exchange the Product with a similar unit of the Product in a different colour and/or size.
On the return or exchange form, the Customer will be able to indicate the reason for the return and any further notes (for example, the defects encountered, if any).
After receipt of the form, the Seller will confirm receipt of the form to the Customer via email, including the return merchandise authorization ("R.M.A."). The R.M.A. could nevertheless be rescinded in the event that the Seller ascertains any failure to meet the conditions for the Return or replacement; for example, because more than 30 (thirty) days have elapsed from the date of delivery of the Products to the Customer.
For the return, the Customer will be able exclusively to contact the courier indicated by the Seller in the returns form and/or in the R.M.A. in order to arrange the return of the Products and must attach the delivery tag provided by Seller via email on the relevant parcel.
The Customer must without fail deliver the Products to the courier for the return to the Seller within 14 (fourteen) days of the date of receipt of the R.M.A.
- • The returned Products should be sent back with all labels, safety tags, packaging and accessories (cases, hangers, garment covers, etc.) that came with the Order;
- • The Products, labels, safety tags, packaging and accessories should not show any sign of usage, or scratches, or have been changed in any way (worn, washed, stretched, etc.) and should be sent back in the same condition in which they were sent out by the Seller and in their original internal packaging “Brunello Cucinelli”.
However, the purchase Price and Delivery Costs will not be reimbursed in relation to:
- • Products that have had their security tags removed or cut off; and/or
- • Products that have been used, are incomplete (in particular where there are missing parts or accessories), ruined, damaged, in a state of deterioration or dirty. Signs of use present on the soles of shoes that have been returned will prejudice the reimbursement or replacement of the Product.
- • Products returned without their internal packaging “[*]”.
will be considered liable for any diminished
value of the Products resulting from all manipulation other
necessary to establish the nature, characteristics and functioning of
Once the prerequisites for exchange of the Product or for Cancellation have been verified, the Seller will communicate to the Customer its acceptance of the return and will proceed to the replacement of the Product or, in the case of Cancellation, to the reimbursement of the purchase Price and of the Delivery Costs ultimately incurred by the Customer (Reimbursement).
Provided that the Customer has correctly followed the present procedure, the delivery costs for the Returns will be borne entirely by the Seller.
The Seller commits to undertake the Reimbursement procedure described above within 14 (fourteen) days from the date of receipt of the returned Products. Reimbursement will be effected via the same Payment method used by the Customer for the Order.
In the event that the Customer has returned the Products without complying with the prerequisites for Return, the Seller will not be able to recognise any right of return. In such case, the Seller will return the Product to the Customer, having previously confirmed his or her availability in this regard, reserving the right to charge any subsequent delivery costs to the same.
Customers should dispatch the Products for return from the same country where the Products were first delivered.
9. Applicable law and disputes
These Terms and Conditions of Sale and the Contracts formed under the same rules are governed by
All disputes relating to the present Terms and Conditions of Sale and the relevant Contracts made under the same rules will be recognised by the competent Court in the place of domicile or residence of the Customer, based on the applicable law, or, upon option of the Customer, the Court of Milan. The possibility of promoting the extra-judicial resolution of disputes is guaranteed, as set out by articles 66 and 141 of the Consumer Code.
10. Communications and complaints
For every communication, notification or complaint relating to an Order and to the application of these Terms and Conditions of Sale, the Customer will be able to contact the Customer Service using the relevant form on the Site at the address Customer Care or via email to: email@example.com.
In the present Contract, the singular form includes the plural and vice versa, depending on the
No waiver of the right to access remedies for the breach of the present Contract on the part of the Seller represents a waiver in relation to previous or subsequent breaches of any other provision contained in the Contract.
In the event that a provision of the present Contract is found to be illegal, null or void for any reason, such provision will be considered severable from the other provisions of the present Contract and will not affect in any way the validity and effectiveness of the remaining provisions of the Contract.
These Terms and Conditions of Sale are subject to copyright; any unauthorised reproduction, even partial, is strictly forbidden.
Product exchanges and Returns
exchange a Product for an
item of different colour and size, when it is available in stock or cancel
the Order within 30 (thirty)
days from the date of delivery of the Product without the need of providing
In case of cancellation of an Order, the Seller will proceed to refund the Customer for the full Purchase price in a prompt manner after receiving the returned Products from the Customer. Refunds will be carried out via the same Payment method initially used by the Customer for the Order.
To apply for a Product exchange or to cancel an Order, Customers must first ask the Seller to release a Returns Merchandise Authorization (“ R.M.A”) before returning any Product.
Customers can apply for the release of the R.M.A. in the following ways:
- • for registered Customers: by activating the specific procedure for Returns in the “Order” section available inside the “Your Page” area of this Site; or
- • for unregistered Customers: by activating the specific procedure after searching the relevant Order in the “Orders and Returns” section on the Site main menu;
- • for both: by contacting the Customer Service via the electronic form ( Contact us section) or by sending an e-mail to: firstname.lastname@example.org
When contacting the Customer service for returns, Customers are kindly requested
the unique identifying
number of the Order.
Every Product must be returned bearing all security tags and labels. It should also include all the original packaging and accessories (case, hangers, garment covers, etc.) received with the Order; it must not show any signs of use, scratches or be altered in any way (worn, washed, ironed, etc.) and the Product must be returned in the same condition it was shipped in and in its original packaging. All shoes should be tried on a carpeted surface; in case of any sole degradation, Brunello Cucinelli reserves the right to refuse the return of the shoes.
The Seller offers Customers a complimentary return service free of any shipping charges (“ Complimentary return service”). In order to enjoy this service, Customers are required to complete the electronic Return request with the pickup address, pickup date, contact details and attach a specific return shipping label supplied by the Seller for the Product return. If the Customer decides not to select a pickup date at the moment of submitting the electronic Return request, they must contact directly DHL ( www.dhl.com) to confirm the pickup date.
Customers must always return the Products within 14 (fourteen) days after receiving the R.M.A.
Any other method of returning the Products outside of the Complimentary return service will be at the Customer’s expense. By using any other option outside of the Complimentary return service to return the Products, Customers acknowledge and agree to be liable for any loss or damage to the Products during the return process.
Customers are kindly asked to dispatch the Products for return from the same country where the Products were first delivered. If this is not possible, they should first contact the Seller by email at email@example.com. to verify the most suitable alternative solution to return the Products.
The Seller may refuse to accept any further Orders from a Customer after multiple returns on previous purchases by the same Customer.