Terms and Conditions

1. Customers
2. Acceptance of an Order – Contract of Sale
3. Payments
4. Shipping and delivery
5. Pick-up in store
6. Prices
7. Vouchers and discount codes
8. Defective and non-conforming Products – Guarantee
9. Exchange and return of Products
10. Applicable law and disputes
11. Communications or complaints
12. Miscellaneous

The Terms and Conditions of Sale for the purchase of products by Brunello Cucinelli ("Products") displayed on this site ("Site") owned and managed by Brunello Cucinelli S.p.A. ("Brunello Cucinelli" or, alternatively, the "Seller"), are included in the present contract of sale ("Contract").
Every user visiting the Site ("User") is invited to view the Contract before completing an order for purchase of Products on the Site ("Order"). The purchase of Products on this Site implies the acceptance of these Terms and Conditions of Sale.
Any modification or amendment to these Terms and Conditions of Sale will immediately become effective after being published on this Site and will regulate all the subsequent sales of Products.

1. Customers

The purchase of Products on this Site is allowed only to customers ("Customers") - meaning natural persons, eligible to execute and perform binding agreements according to the applicable law or under parental (or guardian) consent, when needed, outside of any business or professional purpose.
When submitting an Order, Customers must provide all the personal information required by this Site, including but not limited to their own first name, surname, birth date, email address, billing and delivery address. All such information must be true, accurate and up to date.
Users cannot make any purchase under someone else’s identity unless strictly authorized to do so by the identity holder.
Products sold on this Site are not meant for resale.

2. Acceptance of an Order – Contract of sale

Following the electronic submission of an Order, the Customer will receive a specific email confirming receipt of the Order.
Such communication serves to notify the Customers that the Order has been received, and to provide them with the relevant unique identifying number for the Order. That does not in any way represent acceptance of the Order on the part of the Seller. If any piece of information in the confirmation email appears incorrect, the Customer must promptly inform the Seller’s customer service ("Customer Service") via the link included in the confirmation email.
The acceptance of the Order on the part of the Seller will take place only when the latter sends the purchase confirmation to the Customer by email ("Purchase confirmation"), usually at the same time as the despatch of the Products. The relevant Contract should be considered finalised at the time of receipt of the Purchase confirmation on the part of the Customer.
Before that time, the Seller reserves the right to refuse acceptance of an Order at its discretion. In particular, the Seller shall not be responsible, in any way, in the event that a Product that has been ordered is removed from the Site following the submission of the relevant Order. It may in fact occur that the Site erroneously displays Products that are not available at that time.
In the case of partial unavailability of the Order, Customer Service will contact the Customer in order to confirm that the Customer wishes to (a) receive a partial Order, (b) the complete Order over numerous deliveries, or (c) to cancel the Order.
In the case of total unavailability of the Order, however, the Customer Service will contact the Customer in order to inform the Customer that the Order will not be processed, and will cancel the relevant Order. In such case, no charge will be imposed in relation to the Customer.

3. Payments

Orders may be made using major credit cards, debit cards or other methods of payment available on the Site (collectively, the "Payment methods").
The Seller will proceed to charge the price of the purchase, as defined below ("Price"), at the same time as the acceptance of the Order. However, prior to the acceptance of the Order, security checks may be carried out regarding the Payment method chosen by the Customer for the Order, or a pre-authorisation or a pre-charge for the sake of caution.
The Seller uses a primary gateway for the authorisation of payments for Orders ("Payment gateway"); as a result, the Seller will not directly manage any financial information relating to the Payment method used by the Customer, nor will the Site process any financial information provided for the completion of the Order.
The Payment Gateway protects the details of the credit or debit card used, encrypting sensitive information in order to ensure that they are transmitted securely. The Site uses Secure Socket Layer (SSL) technology in order to guarantee a higher level of security for every Order.
In the unlikely event of error, negligence or any wrongdoing in relation to the management of the transaction linked to an Order by the Payment Gateway and/or the intermediary systems for payment, neither the Seller nor the Site will be responsible for such error, negligence or wrongdoing.
The Seller reserves the right to cancel a transaction and the relevant Order in the event that it appears that fraudulent use is being made of the Payment method adopted for the Order. Moreover, the Seller and the Site will not be responsible in the event that illegal use is made of a Payment method by third parties which is not connected to any error or negligence by the Site or the Seller.

4. Shipping and deliveries

The Seller despatches and delivers the Orders using major couriers.
The Seller commits itself to deliver the Orders to Customers in a precise and timely manner, in conformity with the terms of delivery shown on the Site at checkout and, in every case, within 30 (thirty) days from the date of notification of the Purchase confirmation to the Customer.
The Purchase Confirmation is usually sent to the Customer at the time the Products are despatched to the courier for delivery.
In certain circumstances, such as, for example, during sales periods or the closure of the business, delivery times may vary. The Seller shall not be held responsible for delays in delivery that are not connected to its fault or negligence. To this extent, the Seller shall be exempt from responsibility for delays due to force majeure, strikes, natural disasters, occurrences related to customs procedures, and any other occurrence relating to the provision of delivery services or any other circumstance outside its control.
Customers are encouraged to do everything in their power to facilitate the delivery of the Order, making themselves available for receipt or delegating to a third party.
The courier will make a first attempt at delivery of the Order at the address indicated by the Customer. Where the outcome of the delivery is negative, the courier will inform the Customer of the attempt at delivery and will try to arrange a subsequent delivery of the Order with the Customer.
In the event that the courier is definitively unable to deliver the Order, Customer Service will contact the Customer in order to verify his or her interest in a new despatch.
At the time of delivery, the Customer must verify the exactness of the number of the parcels and the integrity of the external packaging. In the event that the Customer finds anomalies with the delivery, for example in relation to the number of parcels or damage to the external packaging, the Customer must conditionally sign the delivery document and contact the Customer Service. In the event that the Customer fails to do so, the Customer will not be able to bring a claim in relation to the delivery, save for as provided under article 8 below in relation to hidden faults and in respect of any applicable consumer protection law.
The Customer may contact Customer Service by filling in the form provided on the Site (Contact us section).

5. Pick-up in store

Where available, during the checkout procedure, the Customer may opt, at no additional cost, to collect the Products from one of the designated single-brand boutiques belonging to the Brunello Cucinelli Group ("Boutique").
The service for collection at Boutique is available in relation to a limited number of Boutiques. During the checkout process for the Order, the Customer will be able to check which Boutiques the collection service is available for.
In such case, once the Order has been processed, the Seller will contact the Customer to inform the Customer of the date from which the Products will be available for collection from the selected Boutique. From that date, the Order will be available for collection at the Boutique for a maximum period of 15 (fifteen) days.
In the event of failure to collect the Products within the period indicated above, Customer Service will contact the Customer to organise another delivery of the Products. In the event that the Customer does not give any directions to the Seller within the peremptory period of 5 (five) working days, the Order will be treated as cancelled.
The Customer is invited to collect he Order at the Boutique in person or by delegating another person for such purpose.
The person delegated by the Customer for the collection of the Products at the Boutique must present the following:

1. A copy of the Order Confirmation;
2. A copy of the Customer’s identity document;
3. The original version of an identity document belonging to that person which is valid and recognised in the territory where the Boutique is located.

6. Prices

All the prices published on the Site are inclusive of VAT ("Prices"). Regarding the costs of delivery of the Order ("Delivery Costs"), the Customer must refer to the information provided in the “Shipping” section.
The total amount of the Delivery Costs (where such are owed), inclusive of VAT, will be visible in the summary of the Order during the checkout procedure, and will be stated in the Purchase confirmation sent to the Customer following acceptance of the Order.
Any amendments made to the Prices will have effect from the date of their publication on the Site, with no retroactive effect on Orders that have already been accepted via a Purchase confirmation.
Except in the event of a recognisable error in accordance with article 1431 c.c., the Seller reserves the right to refuse acceptance of an Order for reason of error in the Price published on the Site or indicated in the email sent to confirm the receipt of the Order, that is, before the acceptance of the same Order by the Seller.

7. Vouchers and discount codes

During marketing campaigns, the Seller may issue vouchers and discount codes for purchase use on this Site.
Vouchers and discount codes can never be redeemed in any Brunello Cucinelli boutique.
Vouchers and discount codes cannot be refunded.

8. Defective and non-conforming Products – Guarantee

Subject to the provisions set out in article 4 above, the Seller assumes responsibility for every defect in the Products.
The Seller guarantees the Customer that Products sold are not defective and that they conform to what has been set out in the Contract, that is, in particular, that the Products:

• Conform to the description provided on the Site and possess the qualities of the Products that the Seller has presented to the Customer as a sample or model;
• Are appropriate for the purpose that goods of the same kind are normally used for;
• Possess the usual qualities and characteristics of goods of the same kind, and that the Customer can reasonably expect, taking into account the nature of the good.

For technological reasons, neither Brunello Cucinelli, nor the Site can guarantee that the visualisation of the colours on the screen will always be accurate.
Marginal differences between the description of the Product on the Site and the actual characteristics of the Product will not be considered cause for non-compliance of the Product for the purposes of the present Contract.
The guarantee of conformity of Products sold on the Site lasts for a period of 2 (two) years from the date of receipt of the Products on the part of the Customer.
In the event that a non-compliant Product is delivered, the Customer will be able to request the reinstatement, at no expense, of the conformity of the Products by way of repairs or replacement. Where that is not possible, the Customer will have the right to a correspondent reduction in the Price of the purchase or to the refunding of the Price and (where incurred) the Delivery Costs. These Terms and Conditions of Sale shall not affect any statutory consumer right.
The Customer will notify the Seller of any failure of conformity of the Products within a period of 2 (two) months from the date on which such failure of conformity is discovered by completing the form available on the site at Contact us.
After receiving notice from the Customer, the Seller will contact the Customer to arrange the collection of the Products directly with the Customer.
The mere receipt of the Products on the part of the Seller after the initiation of the current procedure does not in any way represent recognition of a failure of conformity of the Products, there being necessary an accurate verification by the Seller.
Any direct judicial action in relation to hidden defects must be undertaken, in every case, within the period of twenty-six months after delivery of the Product.

9. Product Exchanges and Returns – Right of Withdrawal

A Customer acting as a consumer has the right to what is set out below within 30 (thirty) days of the Order’s delivery date:

• request the replacement of a Product with a unit of the same Product in a different color or size; or
• withdraw from the Contract without penalty and without having to provide any reason (“Withdrawal”).

The Customer may exercise the right of withdrawal at any time from the moment the Contract is concluded, even before the Products are delivered. To verify compliance with the above-mentioned deadline, the delivery date of the Products as shown in the delivery tracking system provided by the carrier on its website shall be considered valid.
To exercise the right of withdrawal, the Customer may at any time use the online procedure for exercising the right of withdrawal, which is available on the Website in the “Orders, Returns and Withdrawal” section. This procedure is available at all times from the moment the Order is confirmed and for the entire period during which the right of withdrawal may be exercised. The procedure is available:

• for registered Customers: in the “Orders and Returns” section, available within the “My Account” area of this Website;
• for unregistered customers: in the “Orders, Returns and Withdrawal” section of the Website, after locating the relevant order.

Specifically, if the order has already been delivered, the Customer may initiate the return or exchange process using the “Request a Return/Exchange” feature. If the Order has not yet been delivered, the Customer may exercise the right of withdrawal by using the “Request Withdrawal” feature.
Through this procedure, the Customer submits a notice of withdrawal that includes their name, the unique order ID, and the Products in question, as well as the email address where they wish to receive the confirmation. After the notice is submitted, Brunello Cucinelli sends the Customer a confirmation of receipt of the request to the email address provided by the Customer.
As an alternative to the procedure for exercising the right of withdrawal, the Customer may exercise the right of withdrawal or request a replacement of the Products by contacting Customer Service via the online form available in the “Contact Us” section, specifying the unique Order ID included in the Order Confirmation. For more detailed information, please refer to the section of the Website regarding the Return Procedure.
The effects of Withdrawal vary depending on the status of the order at the time the Withdrawal is exercised:

• If the right of withdrawal is exercised before the Order has been handed over to the courier for shipment, Brunello Cucinelli will, where possible, cancel the Order and issue a Refund in accordance with the provisions below, without requiring the return of the Products;
• If the right of withdrawal is exercised after the Order has already been handed over to the courier, is in transit, or has already been delivered, Brunello Cucinelli will process the request and provide the Customer with the applicable instructions, including, if necessary, the return of the Products in accordance with the return procedure described below; • If the Customer requests a replacement for a Product, the Product return procedures described below apply.

The physical return of the Products requires that they have already been delivered to the Customer, as indicated by the tracking system provided by the carrier.
The return or exchange form will be pre-filled in by the Seller; the Customer must verify the accuracy of the information contained therein and, in any case, ensure that the notification includes the unique Order ID and any request to replace the Product with a unit of the same Product in a different color and/or size. In the form, the Customer can indicate the reason for the return and any notes (for example, any defects found).
In the event of a return of Products that have already been delivered, once the return request has been received, Brunello Cucinelli will send the Customer, along with the acknowledgment of receipt, the instructions and authorization for the return shipment of the Products (“Authorization”). It is understood that the withdrawal is effective upon the Customer’s submission of the notice alone; the Authorization pertains exclusively to the practical procedures for returning the goods. The Authorization may be denied if the return or replacement is requested more than 30 (thirty) days after the date of delivery of the Products.
For return shipments, the Customer may only contact the carrier specified by Brunello Cucinelli on the return form and/or in the Authorization to schedule pickup of the Products, and must affix the label provided by Brunello Cucinelli via email to the relevant package. The Customer must, without exception, hand over the Products to the courier for return shipment to Brunello Cucinelli within 14 (fourteen) days of the date of receipt of the Authorization.
More specifically:

• Returned Products must be returned with all labels, security seals, packaging, and accessories (case, hanger, garment bag, etc.) received with the Order;
• The Products, labels, security seals, packaging, and accessories must not show any signs of use or scratches, nor have they been altered in any way (worn, washed, ironed, etc.) and must be returned in the same condition in which they were shipped by the Seller and in their original “Brunello Cucinelli” inner packaging.

Therefore, the purchase price and shipping costs related to the following will not be refunded:

• Products from which the security seal has been removed or cut; and/or
• Products that are used, incomplete (particularly if parts or accessories are missing), damaged, impaired, deteriorated, or dirty. Any signs of use on the outsoles of the returned shoes will prevent a refund or replacement of the Product;
• Products returned without the “Brunello Cucinelli” inner packaging.

The Customer shall be held solely responsible for any decrease in the value of the Products resulting from handling other than that necessary to determine the nature, characteristics, and functioning of the Products.
Once it has been verified that the requirements for replacing the Product or exercising the right of withdrawal have been met, the Seller will notify the Customer of the acceptance of the return and will proceed to replace the Product or, in the case of Withdrawal, to refund the purchase price and any shipping costs incurred by the Customer (“Refund”).
Provided that the Customer has correctly followed this procedure, the Seller will bear the full cost of shipping for Returns.
The Seller agrees to complete the refund procedure described above within 14 (fourteen) days from the date of receipt of the returned Products or, in the event of Order cancellation prior to shipment, from the date of receipt of the notice of Withdrawal. The Refund will be issued using the same payment method the Customer used for the order.
Subject to the Return conditions described above, the Customer may return the Products purchased on the Website in person, or authorize another person to do so, at one of the Brunello Cucinelli Group Boutiques listed on the Website. In this case, the Customer must complete the online return procedure on the Website, as described above, by selecting “Return to Boutique” as the return method and choosing one of the Boutiques listed on the Website. To return an item to a Boutique, the Customer must have the following:

1. a copy of the purchase receipt;
2. a copy of the Authorization;
3. an original copy of a valid form of identification recognized in the area where the boutique is located.

If the Customer has returned the Products without meeting the conditions for Withdrawal, Brunello Cucinelli will not be able to grant any right of withdrawal. In such a case, the Seller will return the Product to the Customer after verifying that the Customer is willing to accept the return, and reserves the right to charge the Customer for the resulting shipping costs. After multiple cancellations and returns by a Customer, the Seller may reserve the right to decide whether or not to accept an Order from that same Customer. Customers must ship returned Products from the same country in which the Products were delivered.

Return Policy for Perfumes

For hygiene reasons, you may not exercise your right of withdrawal for perfumes if the packaging has been opened after delivery and the perfumes are not returned in their original “Brunello Cucinelli” inner packaging. If a Customer wishes to return a damaged or defective product, the bottle must still be hermetically sealed. Since perfumes are classified as hazardous materials solely for shipping purposes, they may not be shipped back as returns. To return a perfume, the Customer must contact Customer Care to be directed to the nearest boutique or to receive further assistance.

10. Applicable law and disputes

These Terms and Conditions of Sale and the Contracts formed under the same rules are governed by Italian law.
All disputes relating to the present Terms and Conditions of Sale and the relevant Contracts made under the same rules will be recognised by the competent Court in the place of domicile or residence of the Customer, based on the applicable law, or, upon option of the Customer, the Court of Milan. The possibility of promoting the extra-judicial resolution of disputes is guaranteed, as set out by articles 66 and 141 of the Consumer Code.

11. Communications and complaints

For every communication, notification or complaint relating to an Order and to the application of these Terms and Conditions of Sale, the Customer will be able to contact the Customer Service using the relevant form on the Site at the address Contact Us.

12 Miscellaneous

In the present Contract, the singular form includes the plural and vice versa, depending on the context.
No waiver of the right to access remedies for the breach of the present Contract on the part of the Seller represents a waiver in relation to previous or subsequent breaches of any other provision contained in the Contract.
In the event that a provision of the present Contract is found to be illegal, null or void for any reason, such provision will be considered severable from the other provisions of the present Contract and will not affect in any way the validity and effectiveness of the remaining provisions of the Contract.
These Terms and Conditions of Sale are subject to copyright; any unauthorised reproduction, even partial, is strictly forbidden.