main content start
Contact our Customer Care and we will be happy to help you.
Our Customer Service is available Monday through Friday, from 8:30 a.m. to 7:30 p.m. and Saturday from 9:00 a.m. to 5:30 p.m. CEST.
1. GENERAL TERMS & CONDITIONS
You do not need to be registered to make purchases on shop.brunellocucinelli.com. However, we do recommend that you create a personal account to access the exclusive areas and services dedicated to our customers.
With "Your Page" you can create your own wishlist, view a summary of all your orders and purchase new products much faster.
Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact customer care to request its activation.
Contact our Customer Care personnel and please explain the problems you encountered.
Click the link 'Forgot your password?' on the login page to reset it.
You can subscribe by filling out the form with your email address at the bottom of the home page, or directly when registering on "Your Page".
You can unsubscribe from the Newsletter by clicking on the 'Unsubscribe' link found at the end of the Newsletters you have received, or by changing your preferences within the 'Information' section on 'Your page'.
Taxes are applied to your order according to the national legislation of the shipping destination country. You can view the amount of taxes charged at the checkout and, after the purchase, in the Purchase confirmation email.
Unfortunately no, we cannot issue you with an invoice, but you will receive a Purchase Confirmation email after the order confirmation and shipping. For more information please contact us.
2. ONLINE ORDERS
Enter the order number in the "Orders and Returns" page to check its progress. Registered users will also find all of the information about their orders in the "Your Page" area.
You can contact our Customer Care personnel for more information on the availability online or in one of our Boutiques.
You can browse our catalogue, search the menu categories or search for the product in the search field.
For each product presented you will find information relating to the composition, corresponding size chart and instructions for the care of the product.
You can find the size conversion chart and identify your best fit by using the product data section on the product page.
It is not possible to add products to an existing order. You must place another order.
When ordering online you can ask for the gift wrapping option with the exclusive packaging. You can request a personal message that will be written on a card.
All online transactions are transmitted via a secure server with SSL encryption technology (Secure Socket Layer).
Insert the tracking number provided in our "Shipment Confirmation" email into the tracking number field on the website of the courier.
During the checkout, you can request the gift Option. Your purchase will be shipped in our exclusive gift packaging.
All products purchased online are covered by a warranty period of two years.
If you would like to pick up your item in a Brunello Cucinelli boutique, you may select boutique pick up as your delivery option. A list of participating stores are shown in the checkout page.
If you select boutique pick up as your delivery option, you will receive an email that will confirm when your product has been delivered to the boutique of your choice.
You will be asked to provide a valid form of identification (ID or passport) and the purchase confirmation email when you arrive at the boutique. If you decide to delegate someone else, a valid form of identification of the delegate will be also required.
According to the local legislation, you will be kindly requested to pay the customs duties once your shipment arrives at the customs.
3. RETURNS & EXCHANGES
Please refer to the return policy section.
A purchase may be returned within 30 days of receiving your order. For more information see the return policy section.
The person who placed the order can return a product received as a gift within 30 days of receiving the order. For more information see the return policy section.
Within 30 days of receiving your order, you can replace a product by requesting a different size or an alternative color, when available in stock. For more information see the return policy section.
No, it is not possible to return two different orders in the same box. Each order to be returned must correspond to a specific return authorization request.
Yes, you can use a different courier from the one indicated by the Seller. In this case, the customer assumes full responsibility for the shipping costs and any damage or loss of the the products during the return shipment.
To track your return shipment, enter the tracking number in the dedicated search field on the www.dhl.com/en.html.
Enter the return authorisation number in the Orders and Returns section.
Once we receive your returned item in our warehouse, we will proceed to issue the refund within a few days. The time required for the refund will depend on the payment method used when ordering. Generally, the procedure is completed within 14 days from receipt of the returned item. Possible delays in the refund appearing in your account may depend on the payment method used.
We are pleased you have decided to keep the purchase. Contact our Customer Care personnel to confirm your decision and we will cancel your return request.
Customers should dispatch the Products for return from the same country where the Products were first delivered.
You may return your purchase in a boutique. You can find the list of the available Boutiques in the online return form.
We ask that you complete the Online Return form on our website before visiting a boutique to return your purchase. Once this is completed, you may visit the boutique to complete your return.
You will be asked to provide a valid form of identification (ID or passport) and the purchase confirmation email or the return request email when you arrive at the boutique. If you decide to delegate someone else, a valid form of identification of the delegate will be also required.
The payment methods for purchases in our online Boutique are: credit cards (Visa, Mastercard, American Express, Diners Club, Discover and JCB); PayPal, Union Pay. The billing address must match the address registered with the payment method you want to use.
The amount will be charged on the selected method of payment only after acceptance and shipment of the order. You will receive an email with confirmation of shipment and the amount due has been charged.
If you receive a notification advising that the payment method has been declined, please check that:
• the details of the card or payment information have been entered correctly;
• the security code is correct;
• the credit card has not expired.
In the event that all of the above information is correct, contact your bank or the payment service provider.
Payment will be made in the currency shown at the checkout in our Online Boutique.
Delivery times begin on the shipment date and vary depending on the selected shipping service or the otherwise available service in every country.
Please refer to the following shop.brunellocucinelli.com
The shipping costs vary depending on the shipping methods that are available. Please refer to the shipping page to view all options.
At the delivery the courier may require the signature of the customer or a delegate person.
All products shipped by DHL are insured against theft and damage during transit from our warehouse to the delivery address. If your parcel is damaged upon delivery, we recommend that you accept the shipment 'goods unchecked' before signing.
Products purchased from our online Boutique are shipped directly from Solomeo.