Go to main content
×
select language header pop up Image
Change Country/Language
We remind you that the assortment, services and prices may change according to the selected country. Any products in the cart will be removed.
CONFIRM
Brunello Cucinelli - official boutique Home Brunello Cucinelli - official boutique Home
Contact Us Boutique
  • IDEAS
    • Still Denim – Women
    • Still Denim – Men
    • Tee As You Are
    • Suited to Charisma
    Women
    • New Arrivals
    • Knitwear
    • Coats & Jackets
    • Footwear
    • Accessories
    Men
    • New Arrivals
    • Knitwear
    • Coats & Jackets
    • Footwear
    • Accessories
    OUR SUGGESTIONS
    Knit dress
    Silk shirt
    Jogger pants
    Knit outerwear
    Reversible bomber jacket
    Velvet trousers
    Cashmere sweater
    Leisure fit trousers with pleats
Brunello Cucinelli - official boutique Home Brunello Cucinelli - official boutique Home
  • NEW ARRIVALS
    NEW ARRIVALS
    New Arrivals Woman
    Women
    New Arrivals Man
    Men
    New Arrivals Kids
    Kids
    New Arrivals Lifestyle
    Lifestyle
    Stories
    Stories
  • Women
    Women
    • End of season sales
      Women / End of season sales
      Ready to Wear
      Shoes
      Accessories
      Bags
    • Ready to wear
      Women / Ready to wear
      Coats & Jackets
      Dresses
      Knitwear
      T-shirts & Top
      Shirts
      Skirts
      Pants
      Denim
      Travelwear
      All Ready to Wear
    • Shoes
      Women / Shoes
      Heels
      Sneakers
      Loafers & Flat Shoes
      Sandals
      All Shoes
    • Accessories
      Women / Accessories
      Small Leather Goods
      Jewelry Creations
      Scarves
      Other Accessories
      All Accessories
    • Bags
      Women / Bags
      Mini Bags & Clutches
      Crossbody Bags & Backpacks
      Handbags & Shoppers
      All Bags
    • NEW ARRIVALS
    • Neverending Stories
    • Cashmere
    • PURE SPIRIT
    • End of season sales
      Women / End of season sales
      Ready to Wear
      Shoes
      Accessories
      Bags
    End of season sales DISCOVER MORE
    DISCOVER MORE
    Neverending Stories DISCOVER MORE
    NEVERENDING STORIES
    DISCOVER MORE
    Shop By Look DISCOVER MORE
    DISCOVER MORE
    DISCOVER THE LINE
    DISCOVER THE LINE
  • Men
    Men
    • End of season sales
      Men / End of season sales
      Ready to Wear
      Shoes
      Accessories
    • Ready to wear
      Men / Ready to wear
      Coats & Jackets
      Blazers & Waistcoats
      Suits
      Knitwear
      T-shirts & Polos
      Shirts
      Pants
      Denim
      Travelwear
      All Ready to Wear
    • Shoes
      Men / Shoes
      Sneakers
      Lace-ups
      Loafers
      Boots
      All Shoes
    • Accessories
      Men / Accessories
      Small Leather Goods
      Bags
      Scarves
      Other Accessories
      All Accessories
    • NEW ARRIVALS
    • Neverending Stories
    • Cashmere
    • SARTORIA SOLOMEO
    • End of season sales
      Men / End of season sales
      Ready to Wear
      Shoes
      Accessories
    End of season sales DISCOVER MORE
    DISCOVER MORE
    Neverending Stories DISCOVER MORE
    NEVERENDING STORIES
    DISCOVER MORE
    Shop By Look DISCOVER MORE
    DISCOVER MORE
    DISCOVER THE LINE
    DISCOVER THE LINE
  • Kids
    Kids
    • End of season sales
      Kids / End of season sales
      Boys
      Girls
      Little Things
    • Boys
      Kids / Boys
      Shop by Look
      Knitwear
      Coats & Jackets
      Suits & Blazers
      T-Shirts & Shirts
      Pants
      Travelwear
      All Ready to Wear
      Footwear
      Accessories
    • Girls
      Kids / Girls
      Shop by Look
      Knitwear
      Coats & Jackets
      Dresses & Jump Suits
      T-Shirts & Shirts
      Pants & Skirts
      Travelwear
      All Ready to Wear
      Footwear
      Bags
      Accessories
    • Little Things
      Kids / Little Things
      Kids’ Lifestyle
      Kids' World
      Little Dreams
    • New Arrivals
    • End of season sales
      Kids / End of season sales
      Boys
      Girls
      Little Things
    End of season sales DISCOVER MORE
    DISCOVER MORE
    SHOP BY LOOK BOYS DISCOVER MORE
    SHOP BY LOOK BOYS
    DISCOVER MORE
    SHOP BY LOOK GIRLS DISCOVER MORE
    SHOP BY LOOK GIRLS
    DISCOVER MORE
    DISCOVER THE LINE
    DISCOVER THE LINE
  • Lifestyle
    Lifestyle
    • Home & Studio
      Home & Studio
        Lifestyle / Home & Studio
      • Throws & Blankets
      • Cushions
      • Studio
    • Comfort & Relax
      Comfort & Relax
        Lifestyle / Comfort & Relax
      • Candles & Fragrances
      • Bathrobes & Towels
      • Accessories & Relax
    • Leisure & Travel
      Leisure & Travel
        Lifestyle / Leisure & Travel
      • Travel Essentials
      • Leisure Bags
      • Leisurewear
    • Dining
      Dining
        Lifestyle / Dining
      • Kitchen & Tablewear
      • Ceramic Creations
    End of season sales DISCOVER MORE
    DISCOVER MORE
    Stories DISCOVER MORE
    DISCOVER MORE
  • Stories
    Stories
    Natural Charm
    Natural Charm
    Time for Essential Values
    Time for Essential Values
    Neverending Stories
    Neverending Stories
    L'Incanto Invisibile
    L'Incanto Invisibile
    DISCOVER ALL THE STORIES
    DISCOVER ALL THE STORIES
Personal area
My Wishlist
日本
Contact Us
Boutique
    
Log in
Create an account
Enjoy a personalized experience and discover all the exclusive services.
REGISTER
YOUR SELECTION ( 0 )
Subtotal ¥ 0,00
or proceed with quick payment
  1. Home
  2. FAQ

FAQ

Area Legale
Choose a subject
  • 1. GENERAL TERMS & CONDITIONS
  • 2. ONLINE ORDERS
  • 3. RETURNS & EXCHANGES
  • 4. PAYMENT
  • 5. SHIPPING
CAN WE HELP YOU?

Contact our Customer Care and we will be happy to help you.


Our Customer Service is available Monday through Friday, from 8:30 a.m. to 7:30 p.m. and Saturday from 9:00 a.m. to 5:30 p.m. CET, public holiday excluded.

WhatsApp
Call us
Contact us by e-mail

1. GENERAL TERMS & CONDITIONS

Do I need to be registered to buy on shop.brunellocucinelli.com?

You do not need to be registered to make purchases on shop.brunellocucinelli.com. However, we do recommend that you create a personal account to access the exclusive areas and services dedicated to our customers.

What are the benefits of being a registered customer?

With "Your Page" you can create your own wishlist, view a summary of all your orders and purchase new products much faster.

I am unable to access my page.

Check that the data you entered is the same as the data you used at the time of registration. If your account is blocked, please contact customer care to request its activation.

I am unable to view the site contents correctly.

Contact our Customer Care personnel and please explain the problems you encountered.

Did you forget your password?

Click the link 'Forgot your password?' on the login page to reset it.

How do I subscribe to the Newsletter?

You can subscribe by filling out the form with your email address at the bottom of the home page, or directly when registering on "Your Page".

How do I unsubscribe from the Newsletter?

You can unsubscribe from the Newsletter by clicking on the 'Unsubscribe' link found at the end of the Newsletters you have received, or by changing your preferences within the 'Information' section on 'Your page'.

Information about taxes applied to your order.

Taxes are applied to your order according to the national legislation of the shipping destination country. You can view the amount of taxes charged at the checkout and, after the purchase, in the Purchase confirmation email.

Can I receive an invoice for my order?

Unfortunately no, we cannot issue you with an invoice, but you will receive a Purchase Confirmation email after the order confirmation and shipping. For more information please contact us.

2. ONLINE ORDERS

How can I track the status of my order?

Enter the order number in the "Orders and Returns" page to check its progress. Registered users will also find all of the information about their orders in the "Your Page" area.

How can I request information on a product that is no longer available?

You can contact our Customer Care personnel for more information on the availability online or in one of our Boutiques.

How do I search for an article?

You can browse our catalogue, search the menu categories or search for the product in the search field.

Where can I find technical information on the individual products?

For each product presented you will find information relating to the composition, corresponding size chart and instructions for the care of the product.

Where can I find the size chart?

You can find the size conversion chart and identify your best fit by using the product data section on the product page.

Can I add products to an existing order?

It is not possible to add products to an existing order. You must place another order.

Can I ask for gift wrapping?

When ordering online you can ask for the gift wrapping option with the exclusive brown packaging. You can request a personal message that will be written on a card.

Is the online purchase of products via the shop.brunellocucinelli.com website secure?

All online transactions are transmitted via a secure server with SSL encryption technology (Secure Socket Layer).

How can I track the shipment of my order?

Insert the tracking number provided in our "Shipment Confirmation" email into the tracking number field on the website of the courier.

Am I able to purchase a product online and have it sent as a gift?

During the checkout, you can request the gift Option. Your purchase will be shipped in our exclusive gift packaging.

Are the products purchased online covered by warranty?

All products purchased online are covered by a warranty period of two years.

May I pick-up my purchase in a Boutique?

If you would like to pick up your item in a Brunello Cucinelli boutique, you may select boutique pick up as your delivery option. A list of participating stores are shown in the checkout page.

How will I know when my purchase arrives at the boutique?

If you select boutique pick up as your delivery option, you will receive an email that will confirm when your product has been delivered to the boutique of your choice.

What should I bring to a boutique when I am picking up my purchase?

You will be asked to provide a valid form of identification (ID or passport) and the purchase confirmation email when you arrive at the boutique. If you decide to delegate someone else, a valid form of identification of the delegate will be also required.

Are additional fees required beyond the amount confirmed at checkout?

You do not need to pay additional fees. The price shown at checkout is the final price to be paid.

3. RETURNS & EXCHANGES

How can I return a product?

Please refer to the return policy section.

How many days do I have to return a product?

A purchase may be returned within 30 days of receiving your order. For more information see the return policy section.

Can I return a product received as a gift?

The person who placed the order can return a product received as a gift within 30 days of receiving the order. For more information see the return policy section.

Can I exchange a product?

Within 30 days of receiving your order, you can replace a product by requesting a different size or an alternative color, when available in stock. For more information see the return policy section.

Can I return two different orders in the same box?

No, it is not possible to return two different orders in the same box. Each order to be returned must correspond to a specific return authorization request.

Can I return the item with a different courier from the one who made the delivery?

Yes, you can use a different courier from the one indicated by the Seller. In this case, the customer assumes full responsibility for the shipping costs and any damage or loss of the the products during the return shipment.

Where is my returned item?

To track your return shipment, enter the tracking number in the dedicated search field on the www.dhl.com/en.html.

How can I track the status of my return?

Enter the return authorisation number in the Orders and Returns section.

How long does it take to obtain a refund in the event of a return?

We are pleased you have decided to keep the purchase. Contact our Customer Care personnel to confirm your decision and we will cancel your return request.

I completed the Return Form, but changed my mind and decided to keep the order. What should I do?

We are pleased you have decided to keep the purchase. Contact our Customer Care personnel to confirm your decision and we will cancel your return request.

Can I send the item to be returned from a different country than the one to which the order was shipped?

Customers should dispatch the Products for return from the same country where the Products were first delivered.

May I return my purchase in a Boutique?

You may return your purchase in a boutique. You can find the list of the available Boutiques in the online return form.

How do I return my purchase in a Boutique?

We ask that you complete the Online Return form on our website before visiting a boutique to return your purchase. Once this is completed, you may visit the boutique to complete your return.

What should I bring to a Boutique when making a Return?

You will be asked to provide a valid form of identification (ID or passport) and the purchase confirmation email or the return request email when you arrive at the boutique. If you decide to delegate someone else, a valid form of identification of the delegate will be also required.

4. PAYMENT

What are the accepted payment methods?

The payment methods for purchases in our online Boutique are: credit cards (Visa, Mastercard, American Express, Diners Club, Discover and JCB); PayPal, Union Pay. The billing address must match the address registered with the payment method you want to use.

When will the charge be debited from my account?

The amount will be charged on the selected method of payment only after acceptance and shipment of the order. You will receive an email with confirmation of shipment and the amount due has been charged.

Why was my credit card or other means of payment rejected at the time of purchase?

If you receive a notification advising that the payment method has been declined, please check that:

• the details of the card or payment information have been entered correctly;
• the security code is correct;
• the credit card has not expired.

In the event that all of the above information is correct, contact your bank or the payment service provider.

In which currencies can I pay?

Payment will be made in the currency shown at the checkout in our Online Boutique.

5. SHIPPING

When will I receive my order?

Delivery times begin on the shipment date and vary depending on the selected shipping service or the otherwise available service in every country.

In which countries does Brunello Cucinelli ship its products?

Please refer to the following shop.brunellocucinelli.com

How much does shipping cost?

The shipping costs vary depending on the shipping methods that are available. Please refer to the shipping page to view all options.

Is a signature required at delivery?

At the delivery the courier may require the signature of the customer or a delegate person.

Is my shipment insured?

All products shipped by DHL are insured against theft and damage during transit from our warehouse to the delivery address. If your parcel is damaged upon delivery, we recommend that you accept the shipment 'goods unchecked' before signing.

Where are products purchased from the online Boutique shipped from?

Products purchased from our online Boutique are shipped directly from Solomeo.

Subscribe to the Brunello Cucinelli newsletter

label.newsletter.form.preferences
Error: enter a valid e-mail address Error: Are you already registered? Log into your personal area to subscribe to the Newsletter

By entering your e-mail address, you agree to receive Brunello Cucinelli communications regarding the brand’s collections, news, and special content. For more information, see our Privacy Policy.

By entering your e-mail address, you agree to receive Brunello Cucinelli communications regarding the brand’s collections, news, and special content. For more information, see our Privacy Policy.

thank you for subscribing to the newsletter
Thank you You succesfully subscribed to our newsletter
Newsletter

  • Orders and Returns
  • Size Guide
  • Shipment
  • Contact Us
  • Boutique Locator
  • Wishlist
  • FAQ

  • Beauty
  • The Company
  • Craftsmanship and Manual Skills
  • Solomeo

  • Legal Area
  • Investor Relations
Newsletter
Follow us on

2021 © Brunello Cucinelli SpA Vat 01886120540

loader

The Website uses analytical and profiling cookies, including those of third parties, such as the intersection between information collected through different functionalities of the website, in order to collect statistical information on users which is useful for sending advertisements in line with their preferences expressed while web browsing. If you want to learn more or decline consent to the use of cookies, click here. If a user continues browsing by accessing another area of the website or by selecting an element of the same (for example, an image or a link), these actions demonstrate his/her consent to the use of cookies.